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Business Profile

Specialty Schools

Code Ninjas -Folsom

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled my daughter and son in a Lego robotics camp for the week of June 19, 2023. The camp is 3 hours per day. After the first day, my daughter was upset about her experience. They put her in a group of three, but there were only two jobs, coding and building. The other two kids did all of the work and excluded her from participating. My daughter just sat there for three hours, didn't learn anything, and didn't have any fun. I'm shocked that the coaches allowed her to be excluded and did not give her any attention for the entire ******* I have been unable to speak with anyone about this. I called on 6/19 with no answer, and missed a return call from the business later that day. The business messaged me, and I responded on 6/19 and asked for a refund. They did not respond to my message. I tried calling again today, 6/20, and left a voicemail. My wife was able to get a hold of someone on 6/19, and their resolution was to continue the camp with the promise that it won't happen again. This is not an acceptable resolution. My daughter does not want to return after being ignored for three hours. Now the business is ignoring me when I'm trying to resolve the matter with them.

Code Ninjas -Folsom is NOT a BBB Accredited Business.

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