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Business Profile

Bike Rentals

Yosuda

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bike Rentals.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased recumbent bike from Yosuda, also purchased worry free insurance from them. My account with them shows order YSD918000039563. $217.50 and worry free payment of $3.35 which says get a full refund if your order doesnt arrive as described, including loss or damage in ************ arrived, we assembled. Found that the tension connector was not working. Called company and they told me to take side off and look and see if there was a tension belt loose in there. That request was impossible, and based on their insurance, I asked if I could return the bike. *** asked their customer service person for a shipping tag, paid for by them, so that I can return the product. After 3-4 requests still no willingness on their part to let me make the return. Itis fully packed in its original box.

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new exercise bike from Yosuda and received it on 2/21/25. The bike worked great originally. A month after getting the bike, the resistance k*** stripped. I contacted the company. It took about a week for them to respond, but they did eventually send a replacement part a week later. However, once again, a few weeks later, the new resistance k*** broke. I have been trying to contact them for at least 2 weeks regarding this issue. I have contacted their customer support email, no response. I have filled out a customer support request on their website, no response, despite their website saying someone would contact me with wihtin 8 hours. I have tried calling them, but it just goes straight to a message that says to email them. I have also tried their online chat bot. Everytime it says a human will respond within a few minutes, but no one ever does. I have waited twice for 3 hours and gotten no response. I am requesting a refund for a broken bike with no resolution to fix.

  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initiated an online purchase for a particular exercise bike from the Yosuda ************ on 21 Feb 2024 and received confirmation of the purchase from the company. The money for the purchase was withdrawn from my checking account the very next dayI(highly unusual to charge before purchased item is set for delivery). After no further communication from the business, as indicated in an earlier email from the business, I had intiated an email. A response was received 8 days after initial purchase, informing me the bike was not available and offering another model, which I declined and requested a full refund, including international fee charge. To date, only one other email was received(after several phone calls from me and leaving a message, which went without response)notifying me that a refund will be processed ASAP...that was 8 days ago and no further communication. This purchase was initiated February 21, 2024 and today is March 21, 2024. Please assist me in this matter of receiving a full refund for lack of requested product being supplied and delivered. Thank you.

  • Initial Complaint

    Date:03/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 19, 2024 I purchased an exercise bike and floor protective exercise mat from Yosuda Bikes, I received the bike rather quickly however the floor protective mat was missing. On January 25, 2024 and January 26, 2024 I emailed Yosuda. I received a response three days later stating "I'm sorry to tell you that it is out of stock now and will be back in stock in late February. We will send it to you when it is available. Using the bike without a mat for a month will not affect the floor. Please don't worry. To express our apologies, we would like to offer you a $10 off if you can wait for the mat. Looking forward to hearing from you". I chose to wait for the mat. I didn't receive a response so I emailed again on February 16, 2024. i was told on February 16 that I would receive the mat in half a month. Still no floor mat and no response. I emailed again on March 5, 2024 and a response saying It may be another week before the mats are shipped. This is because the mats were stopped by customs for inspection when they arrived in the US and there was a two-week delay. The mats are now on their way to the warehouse and are expected to be sent to you next week". It is now two weeks and still no updates or mat.

  • Initial Complaint

    Date:03/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am missing 2 of the 3 inner hexagon pan bolts, #**. I've emailed, twice, left a message twice (since no one answers the phone), and talked to the ** twice. Every contact I get a response that sometime will contact me within 8 hours. It's been almost 2 weeks and no response.

Yosuda is NOT a BBB Accredited Business.

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