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Business Profile

Carpet and Rug Cleaners

Stainmasters Carpet Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****************-831-9707 and ************ are the numbers these scammers use. They operate under multiple names as well. The company was hired to clean carpets throughout the house. We explained that we were attempting to get rid of pet odors. The technician suggested buying the additional warranty which said they would stand behind their treatment of the odor and return to redo the work with no questions asked if the first treatment did not remove the odor as promised. The tech did a very fast job on cleaning, which in our experience was faster than anyone has ever done before. He obviously did NOT spend enough time cleaning it, and the smell returned within a couple of days.We have called and texted them multiple times to have them perform the warranty work but continue to get the run around call backs promised, but no calls ever come. Phone agent claims she will process the complaint to a manager and the manager will make a decision and call us back. What decision? We bought a warranty and now they will not honor it. Now our messages and texts go unanswered.This seems to be a scam company that charges a lot of money for cleaning, promises to rid the carpet of pet odors with a special treatment that you pay more for, then upsells a warranty, but will not honor it. Their work is substandard. Their customer service very poor.

Stainmasters Carpet Cleaning is NOT a BBB Accredited Business.

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