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Business Profile

Ceramic Tile Contractors

RMG Marble & Granite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired RMG MARBLE & GRANITE *** to install and fabrication for our kitchen, fireplace, and title back splash. The work was not done correctly on installing the fireplace and the fireplace is now cracking. I first reached out to the owner **** on 2/9/2024 asking why this was happening. He said he didn't know but could fix it for $200. I reached back out 3/2/2024 to schedule a time to come out to do the repairs as it is getting bigger. Now he is too busy to help. I asked when he would be able to, and he said no idea because he's so busy. I know we had a problem right then. I had another company come out 3/4/2024 to see if they could repair it. I was told to reach out to the company who did the install as this was not set right and the cracks are called stress cracks. So, I reach out to **** again and he said sorry nothing he can do since the quartz wasn't purchased from him. The work has a year warranty on install and it wasn't set right so that's his fault. He's been no help. He told me good luck with what is going on and nothing he could do to help. This isn't right as I have a labor warranty for the install which the fireplace was installed wrong, but he doesn't want to take ownership to fix it.

RMG Marble & Granite is NOT a BBB Accredited Business.

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