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Business Profile

Driving Lessons

Roadmaster Drivers School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm writing urgently to address the inaccuracies on my credit report caused by the disclosure of my personal information to credit bureaus. This has led to significant financial and emotional distress.As stated in 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be treated confidentially.Furthermore, according to 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I haven't provided.The discrepancies associated with ROADMASTER DRIVERS SCH have negatively impacted my financial standing, prompting an immediate need for correction.I also emphasize compliance with 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below, you'll find my account details for your reference:Account Number: ***********************I urgently request a thorough review of my account, prompt rectification of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,***********************

    Business Response

    Date: 03/28/2024

    Complainant enrolled in and attended Companys Commercial Truck Driver Training program located at ********************************************************************** from March 13, 2023 through his date of graduation on April 12, 2023.  Complainant was subsequently provided with CDL Skills Testing, which he successfully completed on April 18, 2023.  In connection with his attendance, Complainant executed a Retail Installment Contract, financing the tuition due for educational services provided.  *********** has reviewed Complainants account and found all information reported to be accurate and in accordance with applicable regulations.   Company will provide Complainant with written validation of the account directly.  Complainant may also contact the Company at ************** for further information concerning the account.  

     

    Thank you,
    Don

  • Initial Complaint

    Date:07/20/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was gong to this school and ready to test out for my cdl license I went on my test and my examiner failed me but did not mention that his credentials to test me as a California dmv tester was expired he’s not supposed to test if it’s in the verge of expiring or expires and on top of that he was rushing me through my test as well which isn’t not fair because of this happening I was sent to Arizona to test and I wasn’t able to pass because of this I think that this is not fair and unjust . I’m not the only one that this has happened to this company has had many complaints already my testers name was **** . I was trying to call to see what to do to try and pay my loan back and when to start it they gave me two numbers to call one didn’t work and the other was for something completely different . I just want to get this resolved and see what’s going on with my loan

    Business Response

    Date: 08/03/2023

    Complainant attended Roadmaster's Commercial Truck Driver Training program, having successfully completed the program on May 24, 2023. Complainant was provided with two (02) CDL Skills Tests at Roadmaster's Fontana, CA location.  Due to an unexpected leave of the primary CDL Examiner, he was unable to attend the state course to renew his CDL Examiner's certificate.   Complainant received training while in school from both backup Examiners and as such, they were ineligible to administer the CDL Skills Test to Complainant.  Due to significant back-ups in CDL Skills Testing at the California DMV, Roadmaster provided Complainant with CDL Skills Testing at its Phoenix, AZ campus on June 30, 2023 and July 14, 2023.   Complainant was unsuccessful in completing the CDL Skills Tests.      Roadmaster attempted to contact Complainant several times to schedule another CDL Skills Test.   Complainant has not responded to any messages left by Roadmaster personnel.  Complainant's finance agreement is in the process of being sent for servicing.    Complainant may contact Paramount Capital at ************ after Monday, August 7th for information concerning his account.  

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 22, 2023 I went to an appointment with Roadmaster. I had an interview with ********. She told me that I was good to start school and could I pay a out of pocket cost to start, so I did. I had a physical and a drug screening. I was told that I could start on April 17, 2023. There was an issue that I had to clear. That was taken care of on the April 24, 2023. I was told that I would start on May 15, 2023. I received a call from ******** saying that Werner Trucking Company passed on an offer for a job and that I had one with May Trucking and she did not know when I would be able to start school because they were backed up. I don't know what the trucking companies have to do with the school, but I was misinformed about getting a fast start date. I asked for my $200 out of pocket fee back and I was told it was nonrefundable. I believe I was scammed and I want my money back. I need help from the BBB because something is not fair about this situation. Thank you for your time.

    Business Response

    Date: 05/17/2023

    The Company strives to provide outstanding customer service during the admissions process and appreciates Complainant bringing forth her concern.   A representative of the Company will contact Complainant today and resolve the matter.   

Roadmaster Drivers School is NOT a BBB Accredited Business.

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