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Business Profile

Gas Station

Summit Gasoline

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All four of my rims are scratched after I went through the car wash at Summit. After going there four times to speak with the owner ****** the supervisor there took pictures of my rims and showed the owner on May 26, 2023 ****** called me and put one of the owners on the phone she said I went through the car wash and it didn't do anything to my rims I told her I didn't care it did damage mine so I asked her what would she going to do and she said nothing so I told her I was turning her business in and filing a complaint. ****** also told me it did the same to another vehicle and cracked another cars windshield. I am looking for repair if it can be done or replacement.

    phone number for Summit (gas station) ************

    Business Response

    Date: 06/13/2023

     I am writing to address the recent claim regarding tire scratches that occurred at your car wash. After conducting a thorough investigation and considering all available information, we regret to inform you that your claim has been denied.
    Our car wash facility utilizes a state-of-the-art system designed to ensure the utmost care and protection for our customers' vehicles. The cleaning process primarily involves very soft bristles made of rubber foam, which have been specifically selected to clean the cars effectively while minimizing the risk of scratches or damage.
    We understand your concerns about the scratches on your rims. However, it is important to note that our equipment is not capable of causing such damage without the involvement of strong and harsh substances. After a comprehensive evaluation, our team determined that the nature of the scratches on your tires is inconsistent with the operations of our car wash.
    To further support our decision, we conducted a study that analyzed the specific details of your claim. The results indicated that the tire scratches were likely caused by factors unrelated to our car wash process. We take great pride in our commitment to customer satisfaction and vehicle safety, and we assure you that we have taken every necessary precaution to prevent any potential harm.
    We genuinely regret any inconvenience this situation may have caused you, and we appreciate your understanding in this matter. If you have any further questions or require additional information, please don't hesitate to reach out to us. We are here to assist you and address any concerns you may have

Summit Gasoline is NOT a BBB Accredited Business.

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