Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this item from ******* (September 14, 2022, Order# ***************, Total of $439.90, FedEx Shipment ************, REFERENCE Invoice #****** *************, FROM: AIPOWER - ***** ******** *** **** * ******** *** *** ******. When I opened the manufacturer's box, I found out that Oil and DC charging cables were missing from the "WHAT'S INCLUDED/ CONTENT" in the Box (This is written in their packaging boxes). I also found out from the comments of many buyers complaining that the oil was missing from their package but not the DC charging cables. I did not return this to ******* because I wanted this. On September 24, 2022, I emailed the manufacturer (A-iPower) via my yahoo requesting to please supply the missing item to satisfy this transaction. They did not respond. On September 27, 2022, I emailed the manufacturer (A-iPower) again via my yahoo, stating that if they are not answering my previous email, I would report them to Better Business Bureau and have all my money back. Again they did not respond. On September 29, 2022, I visited their website (*************************************) and clicked on Service & Support (*********************************** direct messaging website. Again I typed in my first, previous email requesting to please supply the missing item, but until now no answer.

  

  Business Response

  Date: 11/21/2022

  Hi ******

  We have a few customer service cases which came through BBB , all these customer have had their issues resolved from our Customer Service dept – I have summarized these below

  Case # ************ * ******* *******

  Was missing accessory kit – we sent this complete kit to customer , USPS **********************

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a A-iPower SUA 3800 Generator inverter through Sam's Club in April of 2021. We followed all instruction for first time start up and tested it for a short time and it worked. When the took it to Colorado camping and hooked it up and it ran great.....for 30 minutes and then shut off. We thought it was because of the higher altitude and didn't give it much thought. We never had a need to use it again after we returned until this summer (July-August 2022) when we went camping locally and experienced the same problem. It shuts off after 30 minutes under a load. So, we contacted the company and talked to *****, their technician. He gave us different ways to troubleshoot the inverter, but none worked. He then told us to take it to Northern Tools in Springfield, MO to have it checked out and we did on 09-12-22. The shop there ran diagnostics and did a 10-minute load test, and it worked fine for them. We told them that it worked great for 30 minutes, and they needed to let it run longer but were told they couldn't do that. So, we picked it up and called a-iPower and talked to Gustavo. He then talked to someone else, we assume, and told us to email him our receipt and all the paperwork from Northern Tools and they would send us a new generator and upon receiving the new one to send back the one we are having trouble with. I emailed all the requested information on 9-19-22 and tried calling about 1 week later to check on the status but wasn't able to reach anyone. I left a call back number 3 times and finally received a call back just to be sent to a voice mail. I then left a detailed message and my phone number and asked to please return my call but have not received any call/email back and have not received the promised new generator neither. At this point I have a feeling they have no intentions on honoring their warranty and dragging this out until the warranty expires next April.