Complaints

This profile includes complaints for Jack's Wholesale Division's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jack's Wholesale Division has 3 locations, listed below.

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  Jack's Wholesale Division

  10007 Cherry Ave Fontana, CA 92335-5220

• 

  Jack's Wholesale Division

  10808 Foothill Blvd Ste 160-857 Rch Cucamonga, CA 91730-3889

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  Jack's Wholesale Division

  14688 El Molino Street Fontana, CA 92335-6205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware Beware Beware Notice to all If you see the name *************************, Ph # ************, (he only communicated with me via this phone), or Jacks Wholesale Division Ph # ************, address **********************************, close your eyes never to see their info again, never call them, or buy any car or limo of any kind from them. Theyre biggest liars of the industry.I dont know why it says on ****** Jacks Wholesale Division permanently closed, because on many websites they advertise with the same address and business.I made the mistake of buy*** the limo sprinter from them without check*** their reputation, and now found out Im not the only one who got screwed by them. They have numerous complaints online, and I suffered the same fate after buy*** from them as others did.****** talks very sweet when you call to buy like hes the only friend you got in the world of yours, but after you get the Vehicle and Vehicle has many problems his tone changes, beware and pay attention that not to call him, because h*** curse you up and down. Same happened to me, called him that is*** with the Sprinter and you sent me different sprinter, and he started yell*** Mother F and many other of his famous and special word (names). His tone and attitude are totally different before you are buy*** and after you bought. When he called me all those nice words (names) like Mother F, I couldnt go to his level, and curse him out too. But *** answer him now and here, *****************************, you said Im Mother F, but plz ask your mother, that in her or mine life ever touched her, never, then how can I F her, because if I did, then I was go*** to have a rotten son like you (*************************). Thats the reason I never touched your mother and stayed million miles away from her. So plz dont blame me of F *** your mother. Respect her you have only one mother.Back to the is***.As to others, he also sent me pics of sprinter look*** clean, but in the end sent me not the same Vehicle, but totally different. In pics front and back bumpers painted black, but the sprinter I got has grey damaged bumpers front and back, before buy*** he sent pic of the sprinter with Michelin tires but sent sprinter with cheap ****** tires. Called and told him that you changed the Vehicle, and that there are other problems with it. He answered that come and *** me. Sprinter not only had both bumper damaged, but front step was also cracked the front # plate holder as well, like it had accident front and back. Sprinters body had rust left and right side, after tak*** mold*** off found area of more than 10 inches by 6 inches 3 different places rusted. ****** shipped the sprinter, and when it arrived it had windshield cracked 3 places plus both fog lights cracked. He said replace and send the bill *** pay. I did and sent him the bill, but never got paid or got reply from *************************.When Vehicle came sent pics (problems with Vehicle) to ************************* and the finance company person cause they both are friends, cause they both told me that they know each other and do*** buz for many years (*********************** gave me the info of the finance company). They both said that you signed the As Is page in the contract, for that I replied that yes, I signed the As Is paper for the sprinter he sent me the pics of, not for this sprinter which he sent or I got, because its totally different sprinter than in the pics he sent before buy***. Found on the net that ************************* didnt not only do switch-a-roo of Vehicle with me but also to others (show*** one vehicle in pics, before buy*** but after deal send different vehicle).When Sprinter came couldnt even get plates or registration, sprinter failed the state inspection. Because 2 of the rotors were less than 20%, driv*** shaft was bended and had homemade brackets to hold it (have pics to prove with date), rear Air condition not work***, Engine light was on, had to replace 2 sensors from ********** $2289), rear subwoofer and 2 speakers were not work*** had cracks, half of rear limo roof lights not work***, rear and front bumper damaged, front cracked # plate bracket and step cracked, hood had right upper corner damage, driver cabin stereo only work for radio, not for GPS or Bluetooth or rest of the functions it supposed to do. **************** pan was rusted and leak***, rear axle was leak***, Auxiliary battery was dead, both ACs pully and tensioners were bad, belts were bad, auxiliary battery cut off relay was bad, rear limo compartment had side panel damage 3 different places wood panels were cracked or you can say broken (had to replace whole both sides, redone wood and leather work), rear compartment ceil*** light covers punched in, , Spider webs all over inside like no one cleaned it for a long time,(all pics were sent to him) So far, I had to fix all these is***s which costed me over $15500. All pics were sent to ****** and finance company already. What got fixed have receipt and pics to prove with dates.************************* told me before buy*** that he spent $8000 on this sprinter (AC and other th***s) and he also said ******** when youll get this sprinter take my words, this sprinter is work ready vehicle, alas that was a lie to, cause when I got the sprinter it wasnt work ready, but for mechanic and body work ready. ****** said he did AC work on it, but sprinter mechanic showed me the rusted pullies and other related parts. ****** also told me that he changed the oil, but when I drove the sprinter message came on the dash that low engine oil, so I did the oil change also before driv***.Have all bills, receipts and pics to prove noth*** lie or wrong written here in my complaint.As you can see whatever came out of ************************* mouth was a lie. So plz my fellows if you see name *************************, Ph # ************ anywhere or Jacks Wholesale Division **********************************, or their ad on we sell limos (of him), or any web site where you see his name or advertis*** plz run away, otherwise your fate will be like mine.