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Business Profile

Storage Units

Storage Direct Fontana

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted payment in August but although money was in account bank of America decline my payment.

    Now I have issue with losing my belongings to auction...


    I can pay tomorrow most of what is due.

    Business Response

    Date: 12/07/2022

    We have had a long history with Ms. *******, with a sporadic and inconsistent payment history.  She has saved her storage unit from auction just in the nick of time on multiple occasions.  I don’t know what she’s saying about her payment not going through in August, as on 8/23/22 she told us she would come in on 8/24/22 and pay cash.  We have not had a payment from her since 7/9/22.

     

    This time, on 11/30/22, she told us she wouldn’t have the money to pay her unit until 12/1/22.  Her auction had already closed on www.storagetreasures.com, on 11/30/22.  She claimed not to have known this was happening, but we can only provide the legal notice to the information we have on file…she is responsible for keeping her account information up to date.  We emailed and called dozens of times.  She has had excuses and reasons why she couldn’t pay for a very long time.

     

    At this point, her unit was sold, and the auction winner did not leave anything behind.  There isn’t anything we can do.

Storage Direct Fontana is NOT a BBB Accredited Business.

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