We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

LM Towing & Transport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Andrew H.

    Date: 07/23/2023

    I ordered a tow truck through my insurance company USAA on July 22nd 2023. The company that they dispatched out to me was LM Towing & Transport with an ETA of 90-120 minutes. After an hour I called LM Towing to get an updated ETA. Luis answered the phone but with music playing loud in the background to where I could hardly hear him. I asked him if he had an ETA and he yelled I can't hear you! I asked once again, do you have an updated ETA and he said USAA sent a text to you saying 90-120, give me my damn 90 minutes! I hung up the phone at that point and he called me back no less then five minutes later. I answered reluctantly and he proceeded to tell me that he would be at my house to pick up my truck in 20 minutes. He showed up 30 minutes later. He had a bad attitude and I asked him if he was ok, even giving him a cold water bottle and soda since it was hot outside. He asked me to help him load up my truck on his tow truck and then said he would meet us at the delivery location which was a scrap yard since I was selling my truck there. We decided to wait so we could follow him to the scrap yard. We finally left my house and it looked as if he was trying to lose us on the road. He did end up losing us since we got stuck at a red light. We decided to just meet him there and we actually beat him to the site. We waited for him for 15 minutes then decided to call him. He said he was going to be doing a side job on the way to drop off my truck and that he would also not be dropping off my truck if we did not pay him on the spot. He said the insurance company doesn't pay him for taking a car to a scrap yard, only to a mechanic to get repairs. We finally told him we would pay him since we would get reimbursed by my insurance company. He showed up 30 minutes later after my insurance company called him and got on the phone with him and I at the same time. I was finally able to sell my truck to the scrap company but after all that, LM Towing should not be on the road!!BEWARE

LM Towing & Transport is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.