Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a vehicle on 5/05/2023 with a down payment of $6500. Received first statement on 6/07/23 stating $923.20 was due on 06/03/23. Contract monthly statement is $461.00 my vehicle was repossessed on 6/14/23. ************************ stated I was behind two months. The company could not explain anything regarding dates or how there system claims i was delinquent when I owned the vehicle for a month. Requesting full deposit back.
Business Response
Date: 09/07/2023
******************* has purchased a 2012 RAM Truck with ** with a contract date of 05/04/2023. The monthly payment for ****************** truck is $461.60 due on the 3rd of each month with a first payment due on 06/03/2023. The first payment was never made to the lender upon the agreed due date found on his purchase contract. ************************, the lender whom granted ************** the loan for the truck, sent him a letter with a statement for first and second month as the first monthly payment was never made. ************************ had repossessed on 06/21/2023 due to failure to pay his payment. ************************ has also given ************** the opportunity to redeem his truck; which he failed to do so. Attached is a copy of the sales contract for the purchase of the truck with sales date and monthly due date.
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