Complaints

This profile includes complaints for Oakley Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Oakley Inc

  1 Icon Foothill Ranch, CA 92610

• 

  Oakley (#55 Garden State O-Store)

  One Garden State Plaza, Ste T-15 Paramus, NJ 07652

• 

  Oakley Vault

  14500 W Colfax Ave Unit 418 Lakewood, CO 80401-3232

• 

  Oakley Vault

  1860 Military Road Niagara Falls, NY 14304

• 

  Oakley Inc

  460 5th Ave #2-113 San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date was on March 11 2024, I paid $317.50
  Hello I initiated a warranty request on my prescription glasses due to crazing on the glasses. The device request number is 10975298. As I was following with the case, I encounter a note and receive an email after, saying that the case was closed.
  “- We are sorry, your warranty service request cannot be evaluated. This request cannot be managed online. Please, contact the retailer you purchased from for further assistance.”
  I did not use a retailer to purchase these glasses I purchase them on Oakley.com and even if I log into my account the purchase order is there,
  Order number
  H00389872910
  I have already contacted Oakley.com and they provided me a website of the department/ branch that resolves warranty claims. The website is https://www.luxotticacustomercare.com/aftersales/chat?BrandId=70
  I had a chat with one of their representatives Giovane and he told me Oakley does not have warranty for lenses and directed me to call retailer where I made my purchase, I explained that I did not purchased from a retailer and that I already had called Oakley and they provided me luxottica’s web site for the warranty, but Oakley’s web site states that they do cover with a 2 year warranty. This is their web site where the information can be found. https://www.oakley.com/en-us/support/warranty
  Under overall eyewear warranty policy and coating warranty.
  Thank you

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Oakley prescription eyeglasses, rimless Wingfold Evr from ************** in February 2024. The left side of the bridge became loose within 2 months. I bought it back to the store twice but they couldnt fix it. I showed them the prescription glasses warranty which states I need to contact ***************, the authorized dealer. The store refused to help because I did not buy the insurance from them. In March 2025, I filled a claim directly ************************** and submitted all requested documents. They rejected my warranty claim which stated cannot be evaluated. They told me to contact the dealer which already refused to do anything because I did not buy the insurance for the glasses from them directly. Oakley also did not provide anyway to talk to a live agent.

  Business Response

  Date: 05/27/2025

  Your frames come with a 24 month manufacture warranty. ********* warrants that the purchased product is free from manufacture defects (material and workmanship).  We do not warranty prescription lenses.
  
      WHAT IS COVERED BY WARRANTY (examples):
          Delamination and/or peeling of sun lens coating
          Bubbles or imperfections in lens coating 
          Premature flaking or deterioration of frame coating
          Soldering defects of temple hinges and/or barrels
  
      WHAT IS NOT COVERED BY WARRANTY (examples):
          Normal wear and tear (scratches or pit marks on sun lenses )
          Any damages caused by accident, abuse, neglect, shock, improper use or storage of product
          Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc)
          Damage caused by unauthorized modifications or repairs
          Loss of eyewear
          Prescription (Rx) lenses

   

  To ensure the store addresses your concerns we need to learn more about your experience in your own words. Please fill out our ********** Form so that we can best assist you. Once submitted, please allow up to 5 business days to hear back from the store.
  
  To access the form, please visit:
  *******************************************************************;

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased a pair of Oakley metal ******** sunglasses with sapphire prism polarized lenses as a gift for me. After a year and 2 months the frames broke near the lenses s**** I tried to put in a warranty claim only to be told a technician deemed it out of warranty based on 4 pictures that were sent in. I tried to ask for an explanation of how this was determined only to be given a generic response of what isnt covered in the warranty. The warranty online states that all Oakley eyewear is covered for 2 years against breakage due to material or manufacture defect. The frames are not crushed, bent or have any other damage other then where the solder joint failed and seperated. I store my glasses in a case when not in use and they are well cared for. Multiple attempts with customer care submitting a warranty claim and no explanation given and then offered 40% off a new pair of glasses. My wife spent almost 300 dollars on the sunglasses only to have them break a year and two months later. They were purchased in February 2024 and broke in this April 2025. Incredibly disappointing.

  Business Response

  Date: 04/28/2025

  Hello *****,

  Please use the code below on your next online purchase to receive 100% Off (ONLY 1 Item up to $300). Valid until 12/31/25. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.
  
  
  
  
  Promotional Code: AD7-MGTT-2K6N-YMBN

   

  Thank you,

  Luxottica Customer Resolution Team

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** **********
  
   
  

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of prescription glasses using my insurance. The glasses were defective so I had to return them. Oakley reimbursed my payment but did not credit my insurance. Due to this, my vision benefits were never reimbursed. I have contacted Oakley for over two weeks now and they constantly just keep on kicking the can down the road. They keep telling me it takes 4-5 business days for the reimbursement, but this time allotment passes and still my vision benefits are not reimbursed.

  Business Response

  Date: 04/18/2025

  Hello *******,
  
  Thank you for contacting Oakley. 
  
  I apologize for the trouble you experienced. I found claim 118651002400 and was able to void that claim. Your benefits should be reinstated, please allow ***** hours for the systems to update. 
  
  Again, thank you for contacting Oakley. Have a great day!
  
  Best Regards, 
  OAKLEY, INC.
  ******************************

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Oakley Canada due to their refusal to issue a refund for a returned item despite providing all necessary documentation and communication. This matter has been ongoing for over 3 months, which is completely unacceptable.
  
  I returned an item under the label: ***************** This label was included in the package along with the item and another return label: ****************. The Canada Post staff confirmed that scanning either label would be sufficient for processing the return, and in this case, **************** was scanned and delivered to them successfully on Jan 7th, 2025.
  
  Despite providing Oakley with the return label number and multiple follow-ups explaining the situation, Oakley has not conducted a simple check of the returned items to confirm the return and issue a refund. The lack of resolution and follow-up from Oakley is extremely disappointing.
  
  Product Information:
  • Order Number: H00413528134
  • Product: DRT5 MAVEN I.C.E - MIPS (Size: S, Color: I.C.E. Matte Black/Matte Reflective)
  • Quantity: 1
  • Total Refund Amount After Tax: $153.72
  
  I have made several attempts to communicate with Oakley, but the issue remains unresolved. I respectfully request that Oakley reviews their records, confirms the return, and processes the refund immediately. I am seeking a full refund of $153.72.
  
  Thank you for your attention to this matter.

  Business Response

  Date: 03/31/2025

  Hello ****
  Thank you for contacting Oakley.
  We very sorry for the delayed response. Upon reviewing your issue, we found that the Canada Post shipping label with tracking number ****************, which is associated with return ************ for the item in question (DRT5 MAVEN I.C.E - MIPS), has not been used. Since we were unable to confirm the item was returned, we were unable to process the refund.
  We apologize for any inconvenience. We hope this satisfactorily addresses your concerns. Again, thank you for your time and for being a valued customer.
  Best regards,
  Alex A.
  Oakley Customer Resolution Team
  WWW.OAKLEY.COM

  Customer Answer

  Date: 03/31/2025

  I am writing to escalate my persistent complaint regarding Oakley’s egregious failure to process my refund for a returned item. Despite my numerous attempts to communicate the details of this situation, Oakley has shown a shocking lack of accountability and diligence, leaving me with no choice but to seek your assistance.
  
  I returned a DRT5 MAVEN I.C.E - MIPS helmet, order number H00413528134, using return label ****************, which was included in the initial package. Canadian Post personnel assured me that either label would suffice for the return process; **************** was successfully scanned. Yet, despite this straightforward process, Oakley has failed to act on my return, continuously providing vague, generic responses that completely disregard the specifics of my situation.
  
  This ongoing lack of adequate customer service is infuriating and unacceptable. My multiple correspondence attempts, during which I supplied all necessary evidence—including label numbers and the order number—have gone ignored. Oakley’s apparent unwillingness to properly investigate the matter has now stretched into three months, which is an unreasonable delay for a simple refund.
  
  I initially paid a total of $153.72 for this product, and I believe it is only fair to receive a full refund for an item I have returned as per their policy. I have done everything within my power to resolve this issue amicably; however, Oakley’s complete inaction leaves me no alternative but to escalate this matter to the BBB.
  
  I kindly urge you to take immediate action and intervene on my behalf. If Oakley continues to sidestep this issue, I will not hesitate to pursue further actions through Consumer Protection BC and may also consider sharing my experience through public reviews and media channels to warn potential customers about their inadequate service.
  
  Thank you for your prompt attention to this serious matter. I look forward to your support in helping me secure the refund I rightfully deserve.

  Business Response

  Date: 03/31/2025

  This was fully refunded.  $139.44 on 12/31 and $139.44 again on 3/13.  Please see attachment 

  Customer Answer

  Date: 04/04/2025

  Dear BBB team,

  
  While Oakley finally processed my refund on April 1 after 3 months of delays, their response to the your department was incorrect and misleading. Instead of addressing my original complaint about Order ************ using Return Label ****************, Oakley referenced unrelated items and orders (i.e. ************).

  
  I appreciate the refund but am frustrated by their failure to address the actual issue and providing false information to the BBB. Please note this in their file.

   

  Best regards,

  *** ***

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from Oakley Canada through their official website in April 2024 and later returned the item. Oakley confirmed that I was eligible for a refund of $403.52, but I never received ***** first, Oakley claimed they had processed the refund to my original payment method, but it never appeared in my account. After multiple follow-ups, they promised to send a refund check. However, as of March 2025, I have not received the check, and they have failed to provide any tracking details or resolution.I have contacted Oakley repeatedly over the past eleven months via email, phone, and chat, but I either receive vague responses, empty promises, or no reply at all. When I ask for a supervisor, I am ignored or redirected to automated systems that offer no help.Nature of the Dispute:Oakley has failed to fulfill their obligation to refund my money. Their customer service has been completely unresponsive and ineffective, leaving me without my rightful refund for almost a year.?Desired Resolution:I request that Oakley Canada immediately issue my refund of $403.52, either by:1.Refunding the amount directly to my original payment method, OR 2.Issuing a new check via expedited shipping with tracking to ensure proper delivery.I also expect written confirmation of the refund being processed and an explanation for why this has been delayed for nearly a year.I have already filed a Consumer Protection complaint in *******, and I will continue to escalate this issue if Oakley does not resolve it immediately.

  Business Response

  Date: 03/18/2025

  Hello ******,
  Thank you for contacting Oakley regarding the status of your return. I am sorry to hear that you have not received your refund for order H00393452136 and H00392298721.
  
  According to our systems,  the CAD $203.40 from order H00393452136 was credited back to your account(Visa ending in  8044) on 04-30-2024. The CAD$200.12 from order H00392298721 was credited back to your account(Visa ending in  8044) on 04-26-2024.
  Depending on which financial institution the payment card is associated with will determine how fast the credit will post on to your account, but this typically ranges from 7-10 business days. For further information after your credit has been processed, we would recommend contacting your financial institution.
   
  I greatly appreciate your patience in this matter. May I know if you have further questions?
  Please contact us if you have any additional questions or concerns.
  Again, I apologize for the inconvenience. Thank you for contacting Oakley. Have a great day!
  Best regards,
  ***** *.
  OAKLEY, INC.
  ******************************

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a set of glasses from Oakley SI, a military discount site by Oakley. The first order came out completely wrong, I even had them tested by a third party to see the issue was the Axis on the prescription. I call customer service told them the issue, that the Axis on the lens does not match the paperwork they provided. I ask them to redo it, but instead of remaking the prescription they change it and now the issue is they put the wrong Axis on the paperwork. Now they are claiming they can't fix the issue due to the curve of the lens. I went to the Oakley store in my area and they said that is a lie and provided me a picture of the range that frame can go on prescriptions for the OX8054 ******* 55 which I ordered. I just want them to fix the issue and provide me with the correct glasses.

  Business Response

  Date: 03/12/2025

  Hello *******, 
  
  Sorry for the delay.  I talked over your order with my specialist and there is no way to make the prescription different.
  
  The original one was done completely wrong as we discussed; but the replacement came as close as we could get with ordering online. 
  
  It would be best to visit a store to get the lenses so they don't give you headaches. 
  
  Let us know what you decide; but any new orders would be placed with the same prescription and most likely come the same way.  You can try a different frame maybe, but no guarantees. 
  
  Have a good evening, 
  
  ******* *.
  Oakley Inc. 

• Initial Complaint

  Date:02/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for A pair of prescription Sunglasses on Friday, February 21, 2025. I never received a confirmation email that included the prescription information that I hand keyed into the order request therefore reached out to Oakley regarding that information so that I could validate the correct information was entered. On Tuesday, February 25, 2025 I sent correspondence to Oakley Requesting verification of that prescription information and also sent the prescription at the same time in that request. A **************** representative responded by saying the information did not match and canceled my order, without conferring with me prior To doing so. On Wednesday, February 26, 2025 I contacted Oakley and spoke to a supervisor by the name of ****** who was able to accommodate re-ordering the prescription glasses and was also able to provide a promo to apply the same discounts that I initially had received while also Committing to provide a refund to expediting the order. Later the same day around 1:15 PM, I received an email stating that my prescription did not fit within the allowable tolerance and that the order was being canceled. With that being said at this point in time, theres been three different orders, and there was some confusion regarding which order this for Correspondence was for. I reached back out to Oakley around 2 PM again request requesting a supervisor as this has been nothing but a challenge to navigate. This time I was connected with *****. **** was able to confirm that the order that I was being communicated regarding for this particular email was not the order that I had placed on todays date which is February 26. She then investigated the current order and reached out to someone who told me my prescription was not going to be able to fit within the frame parameters. I would like to speak to someone at Oakley regarding this entire experience from the lack of transparency within the website itself as as well as the lack of resolution.

  Business Response

  Date: 02/27/2025

  We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed. 

   

  We recommend visiting your local Pearle Vision or LensCrafters location where you can shop a wide variety of Oakley products in store.  The labs associated with the stores are typically able to accommodate higher Rx's than we are able to on our ecommerce platform.

   

  Thank you and have a fantastic day

  Customer Answer

  Date: 02/27/2025

  I was hoping to provide feedback to Oakley regarding their website and the consumer experience that I feel like would be valuable and feasible as a billion dollar corporation. 

  The first of which is using an MRP system that has the ability to reflect inventory more reliably and dynamically.

  The Second is regarding the ability to accept or deny a prescription at input rather than the waiting on the timeliness of a reviewer of the lab - system driven in real time.

   

  Last feedback is with your customer service team. ****** was wonderful. Whether she was able to fully resolve was irrelevant from our interaction but feeling heard as a consumer was the win. ***** could benefit from conflict resolution training and learning to be an active listener.

  Business Response

  Date: 02/27/2025

  We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order no. H00419453904 and it was delivered on 2/6. Since then Ive tried speaking to several customer service associates because when I received this order the right temple was not attached and worst off the left lense has a different color temperature then the other? When I hold them to my face I see a different shade from one to the other? I was told to just snap the temple back in place because maybe the circular bearing hinge point had come undone? I did that, they frequently just pop right back off? I was really upset about this and told to give it a few days to settle and to call back for a refund/return if it wasnt fixed. I called back to do that because Ive spent hours on the phone with support just for my expensive item to be broken and was told a refund is not possible. This experience has left a bad taste in my mouth. Bad experience as customer service agent makes a comment about my last name being from the *********** simply because they couldnt pronounce it and to top it off my order isnt even useable. I want to send these back and just get my money back this experience has been disappointing to say the least.

  Business Response

  Date: 02/19/2025

  We have refunded your original payment method $411.35 for order H00419453904. Depending on the financial institution, this could take up to 15 business days to process and for the funds to be available. FSA/HSA Cards and AMEX Cards can take up to 30 days for the refund to be completed and for the funds to be available.

  
  

  
  

  Customer Answer

  Date: 02/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** **********
  
   
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment regarding the quality of two pairs of Oakley sunglasses I own. Both were gifted to me by two different individuals less than a year ago, as they know I am a huge fan of Oakley products. However, I have encountered a significant issue with both pairsthe lenses are peeling. This is clearly a defect in the coating, not scratches from wear and tear.Before reaching out, I researched online reviews and discovered that many other customers have reported the same problem. It is concerning to see such a recurring issue from a brand known for premium quality, especially when these sunglasses cost nearly $300 each. I take great care of my eyewear, and it is extremely disappointing to see the lenses deteriorating this way within such a short period.I want to emphasize that I am not requesting new sunglasses. I simply ask that you send me replacement lenses for both pairs. I believe this is a fair resolution considering the widespread nature of the issue and the premium price paid for what should be a durable, high-performance product.I have always admired Oakley for its commitment to quality and innovation, and I trust that your customer service team will stand behind your brands reputation by addressing this issue promptly.Thank you for your attention to this matter. I look forward to your swift response and a resolution that restores my confidence in Oakley.

  Business Response

  Date: 02/19/2025

  Thank you for contacting us. I'm so sorry to hear that your Oakley sunglasses need new lenses. We recommend checking our replacement parts site to see if the product is available there.
   
  This site is maintained by our service department and is updated regularly. If the product is not currently available, we recommend checking back occasionally as they may be added in the future. To view this site, please click the following link: ***********************************************************************************************;

   

  Once your parts order(s) have been placed, please reach back out to us and we will refund the replacement part(s) order(s) upon shipment.

   

  Thank you,

  Luxottica Customer Resolution Team
   

  Customer Answer

  Date: 02/20/2025

  i already placed my order for replacement lenses. You can make the refund now, order 74059376378EC

  Business Response

  Date: 02/20/2025

  Order 74059376378EC is not a Luxottica After Sales order number.

   

  Could you please provide a screenshot of your order confirmation email?

  Customer Answer

  Date: 02/24/2025

  sorry i mistyped the wrong order. Order number is *********

  Business Response

  Date: 04/07/2025

  Daisy N

  02/24/2025 01:10 PM

  
  Hello ******, 
  
  Thank you for contacting Luxottica After Sales. As a one time courtesy we will process the refund that was promised. 
  
  Again, thank you for contacting Luxottica After Sales. Have a great day!
  
  Best Regards, 
   
  Daisy N
  Luxottica Warranty & Repair Service Center