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Business Profile

Fuel Oil

Blue Star Gas Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for propane and it takes weeks for them to deliver it. I was told by the company that they deliver propane when they think the customer needs it. I paid in advance so why should I have to wait for something I paid for when the company decides that I need it. This is Bkue Star in ****************** not ***********

    Business Response

    Date: 02/09/2024

    Per company policy, we avoid filling tanks that are over 30% full so as not to overload our drivers and to make sure all our customers have enough propane. When a customer calls in a request for a delivery and they are over the 30%, they are not put on a priority list as the drivers will deliver to customers that are more at risk of running out of propane. When you requested your delivery, yes you had prepaid but you were also notified of this policy we have in place, and it was explained to you that the driver will not make a special trip to fill your tank. We did, however, make an exception for you and had the driver take care of your tank when he was in the area and had the propane to spare. Per your complaint, you claimed that you had paid for this propane when in fact this money came from an assistance program. You also claimed that the company told you that "they deliver propane when they think the customer needs it". That is not in any way true, we have policies in place for a reason,we take care of all of our customers the same - no one customer is placed above another.

Blue Star Gas Co is NOT a BBB Accredited Business.

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