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Business Profile

Security

Norton Total Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have not issued a refund that is all I am seeking as stated in other correspondance with BBB In their response to you they requested the order number. Today the company that services my computers got it for me. This is it NP1545622390. Their software has been completely removed from both computers days well before my renewal date. They charged my card and trying to cancel online with them is impossible Thank you for your continued help

    Business Response

    Date: 09/19/2024

    All of our products are recurring subscriptions, which is disclosed when you sign up. Uninstalling the software alone won't end the subscription as you need to turn off auto-renewal as well. You can get help doing this by contacting support:

    Free Chat support: ***********************************************;
    Telephone support: *******************************************

    Other online information you may find helpful:

    Cancelling your subscription contract or stop it from automatically renewing
    *********************************************************************************************

    Cancellation and Refund Request:
    **************************************************************************


    Turn off auto-renewal:
    ********************************************************************************************************************************

    How to cancel a subscription purchased through Apple:
    ****************************************

    Customer Answer

    Date: 09/20/2024

     
    Complaint: 22309687

    I am rejecting this response because: This is all total disregard for customers. Even after cancelling they are going to keep renewing their product fees. How is a business like this still in business???

    So next year as I am using another product I will have to change my credit card number with my bank to avoid future charges??? Who are these people??? People who hate customers.

    Sincerely,

    ******* *******

    Business Response

    Date: 09/22/2024

    I'm sorry for your dissatisfaction. Unfortunately you need to cancel a recurring subscription in order to stop the subscription. Our support team can help you do that. We require authentication before divulging personal information, which is why we can't handle your request on this platform.

    In the event that you're getting fake Norton scam emails, they can also help with that.

    Customer Answer

    Date: 09/24/2024

     
    Complaint: 22309687
    I am rejecting this response because: They are slow walking a ***** refund I am so happy I left this company I do not have this software so I cannot do what they ask it is all just a stall. I will have to contact my bank to get another credit card as I would never trust these people. Think of it they would actually renew next year even if I do not have their sofware. I had cancelled all auto renews they are just paying me back for cancelling 

    Sincerely,

    ******* *******

Norton Total Security is NOT a BBB Accredited Business.

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