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Business Profile

Computer Software Developers

Student Discount Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Facebook team,I would like to express my sincere request to you through this email to terminate my account ************************ The ban on. Firstly, I would like to emphasize my respect and understanding for your team's work and efforts in maintaining platform security.I am a long-term Facebook user and have always followed the usage guidelines of your platform when registering my account. I have registered my account using real personal information. I am very familiar with your community guidelines and always strive to comply with them. Therefore, I was very surprised to find that my newly registered account has been banned.I am well aware that I have not violated any rules when using Facebook. I have not posted any content that violates community guidelines, nor have I participated in any violations. I am confused and unfair about my account being banned, and I sincerely request your team to re-examine my account situation.I am well aware that your team must handle a large number of appeal requests, but I earnestly request that you give my case some additional attention. My Facebook account is not only a social platform for me, but also an important way to stay in touch with family, friends, and colleagues. The account ban not only affected my social life, but also brought me inconvenience and trouble.I hereby promise to continue to abide by your community guidelines and strive to maintain the safety and order of the Facebook community. I sincerely hope that you can carefully consider my appeal and reopen my account.Thank you again for taking the time to read my appeal email. I look forward to your team's response and hope to resolve this issue as soon as possible.Sincerely,Qiu JIBAO

    Business Response

    Date: 04/17/2024

    This complaint is not addressed to our company, Student Discounts Software.  It is clearly addressed to Facebook.  Please read the actual email from the person before forwarding it to us.

     

    Thank you.

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got hacked in the person that hacked my account changed everything in its really making me mad because theres no number I can call to fix this nothing at all I can do can yall please help me Because Facebook is no help

    Business Response

    Date: 11/07/2022

    Our website is StudentDiscounts.com.  We sell software to the academic community.  We are not associated with Facebook.  It appears that the person writing this complaint is directing their complaint to the wrong party.  Thank you.

    Customer Answer

    Date: 11/08/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Student Discount Software is NOT a BBB Accredited Business.

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