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Business Profile

Plumber

Fountain Valley Primo Plumbing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fountain Valley Primo Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fountain Valley Primo Plumbing has 70 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2025, Rooter Hero visited my 80-year-old mothers home to fix a leaking toilet. Without her consent, their technicians inspected other parts of the house and pressured her into signing a contract for over $38,603 in plumbing work. Recently widowed, recovering from a stroke, and unfamiliar with home repairs, she was overwhelmed by scare tactics and misleading stories about plumbing **************** solely on Social Security, she told them she couldnt afford the repairs. They pushed her into taking out a loan and paying a $6,000 cash deposit from her savings. When I found out, she had no idea how much the loan was for, only later did I learn it was at 7.99% interest with monthly payments of $380 for 15 years. I contacted Rooter Hero, believing there was a mistake, but was told they can charge whatever they want.I had two independent plumbers come to the home and quote the same work: one estimated $16,603.95, the other $5,675 and both noted that old discarded pipes had been left under the home. Rooter Hero took advantage of a grieving, elderly woman with failing memory. After researching the company further, I found similar complaints, many involving elderly women, and discovered they previously settled with the **************************** Office in 2021 for fraudulent practices. Check CSLB license #******* and the 2022 Claremont Courier article for more ************** is my opinion that this company has been preforming deceptive and predatory business practices for years. I am requesting $25,000 in reimbursement for my mother, however this does one begin to cover the mental stress this matter has caused the entire family. My mom has become a shell, depressed and detached. I have attached the invoice and additional quotes to this complaint. I also have photos if needed, but I was not able to attach them here. If this is not the place to file this complaint, any advice on how to handle this matter would be greatly appreciated.

    Fountain Valley Primo Plumbing is NOT a BBB Accredited Business.

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