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Business Profile

Bakery

Paris Baguette

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This idiotic business accepts orders online, but clearly doesn't know their own product availability. I placed an online order, went to pick up and was told this item wasnt available. 1 x Blueberry Cream Cheese Pastry(1 x $3.89)=$3.89 Ok, so was told by the idiot at the counter of have to go online to fix,Then she said she would fix. Great. Except no fix. *** contacted this business multiple times and have yet to hear boo. Will gladly leave a horrible review. This horrid bakery sells dogshit at exceptional prices. Then has the audacity to NOT refund for out of stock items? Really!?!

    Business Response

    Date: 08/08/2024

    Hello ****, We are working on getting you a refund for your transaction. Because the check was from 7/24 we do not have the ability to refund it on our POS system since 2 weeks have passed, but we have contacted our POS support and they are going to get the refund handled for you and confirm with me once its completed. The moment the refund is completed I will contact you to let you know. 

     

    Thank you for your patience.

    Feel free to reach out at ********************* if you have any questions.

     

    Have a nice weekend. 

    ***************************

    General Manager

    Customer Answer

    Date: 08/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************
  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/23/24, I purchased 9 pieces of refreshments from the store and the store charged me ten pieces. Upon paying for the purchase, a female store employee came over and telling me that I dropped a donut. I could not hear clearly what she was saying and asked her to come back to explain. Then a man came out from the back of the shop telling me that I had to pay for the one piece donut I dropped. I did not have time to argue with them that morning because I had customers coming in for a visit. and the pastry was for them. Later I checked, I got every piece I picked up and did not miss any item. While the receipt clearly showed the store charged me ten pieces of bakery items, one more than I received. I would like to know if the store has any evidence, CCTV or others, that showed who actually dropped the donut. Why did the woman picked me for her convenience? There are plenty of other customers in the store. I suspect this was racially discriminated against me being an Asian. Funny thing is that Paris Baguette is a Korean bakery. I would like the store refund me in the amount of $3.49 for the item that I did not receive.

    Business Response

    Date: 03/27/2024

    Good morning,

    This practice at this cafe by one of our employees is not acceptable and not what our brand stands for.

    I would be more than happy to refund this guest and provide a gift card for future purchase.

    Please contact me directly at **********************************

    Best

    Customer Answer

    Date: 03/27/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Herkea Jea

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