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Business Profile

Battery Retail

Energport, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Retail.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We, Eco-Battery had been requested by Energport to dispose of ****** lbs of lithium batteries and we did so.We had received a PO from Energport (attached) and it has not been paid since 12/2023.We have sent 11 emails requesting payment- NO RESPONSE We called at least 10 times to get no answer - NO REPONSE- NO ONE EVER ANSWERED We faxed the invoice - NO RESPONSE We had to dispose of these batteries and we have paid our bill of ********* in payments due to not being paid by Energport Energport needs to pay their bill *** do you provide a po for a service and then renege once asked to pay your bill I urge anyone looking to use this company to think twice and do your homework (credit checks etc. )

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Complaint ************************ Energport:Energport, Inc.48620 ********************************************* This is a complaint for the improper business practices that ***********. has experienced with Energport, Inc. of *******, **. ******* **** is a *******************-based developer of solar PV and battery energy storage projects for residential and commercial customers. In 2020 ****** specified an Energport battery energy system for a large battery project for a high-net-worth residential customer in *********, **. We paid a significant deposit for the battery system and submitted plans to the local City and ********************** for permit. The *************** asked for clarification around unit level and cell level independent fire testing of the Energport product. This testing certification requirement is known as UL **** (system level fire testing) and UL ****A (cell level fire testing) and these certifications must be met to the satisfaction of the local fire authority to receive the local *************** permit. We requested assistance from Energport on multiple occasions for this issue, and the responses took over a year to receive, causing extensive project delays. Over at least three different comment submissions, Energport has still never been able to effectively address the *************** concerns regarding UL **** and ****A. The Santa ***** County officials alerted ** that Energport is selling their battery products without proper certifications.Energport does not have proper UL certifications to effectively sell their batteries in the U.S. ****** was not informed of this problem when purchasing the battery and we would never have recommended Energport had we known of this serious issues. After more than a year of runarounds, the customer has lost all patience with ****** and Energport and they wish to cancel the battery project. ****** in turn requested to cancel the purchase with Engerport and they refused via attorney letter.

    Business Response

    Date: 10/31/2022

    Hi ****************,

    Please see Energports response to the Complaint ID: ********.

    Sincerely yours,


    **********************, ESQ.
    **************************************************
    851 ************, Suite 166
    **********, ********** 94010

    P: **************
    F: ************** 
    ***************************



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Energport, Inc. is NOT a BBB Accredited Business.

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