We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business School

Unitek Learning

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business School.

Complaints

This profile includes complaints for Unitek Learning's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Unitek Learning has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction:Enrollment and payment for program: November 2024 Amount Paid:$1,704.84 for the *** course $150 enrollment/registration fee $7,873 paid for LVN program (refunded)Still seeking refund of $150 enrollment fee and $1,704.84 *** course What the Business Committed to Provide: I was told there is an LVN to BSN bridge program at Unitek which aligns with my goals.******* from Admissions confirmed the $150 enrollment fee would be refunded after withdrawel.I expected clear, licensed instruction and communication.Nature of the Dispute:I feel misled about program offerings and eligibility based on my prior bachelors degree.I received conflicting information about the bridge ********** refund for the $150 enrollment fee and the *** course has not been returned despite assurances.Teachers in the *** program allegedly lack proper teaching licenses.I was not properly advised about my educational **************** Efforts to Resolve:Partial refund of $7,873 issued after repeated requests.******* verbally promised a refund of the $150 fee but no follow-up email or documentation was provided.I have sent multiple emails and phone calls since April 15, 2025, with limited or no response.Advertising Details:I was informed during initial interest and interviews that the bridge program exists and fits my goals.

    • Initial Complaint

      Date:08/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was enrolled in the unitek college in **** ,******. I called on August ****** to let them know I was not going to make it due to a death. On August,7,2024 I called in and talked to MonicaBarlow she didnt under stand the question. About the drug policy she had me write and email stating. I needed to be withdrawn from the school because of the use of ********. I w was never drug tested at all.I'm going to attach how their school policy reads.they lied saying I wrote the letter with being told to by *************************. I had 6 witnesses that clearly heard her state I need you to write and email stating that you was around it and the reason why so I can with draw you. And I refuse to pay them for the supplies I received cause I never really got to attend their school campus. It clearly states you have to have a drug test and it has to be positive to be with drawn. They break their own policy so this school is defrauding the government. Needs to be shut down permanently.

      Business Response

      Date: 08/29/2024

      Customer cancelled their enrollment by sending the following e-mail to the Director of Admissions on August 7, 2024: I have to be withdrawn due to the fact you are federally funded and the marijuana Policy due to health problems I am around it daily and would test positive. Sorry Im a very honest person sometimes to honest for my own good.


      According to Unitek Colleges Student Handbook: Cancellation shall occur when the student provides notice of cancellation at the address of their respective campus. This can be communicated by mail, email or hand delivery.


      Furthermore, the Customer owes ********************** for the supplies they received because they picked up all the equipment, scrubs, and Chromebook,which were opened and remain in their possession.


      According to the Student Handbook, Books, educational supplies or equipment for individual use are not included in the policy for refund required by Section 1 above, and a separate refund must be paid by the institution to the student if those items were not used by the student. For example, Textbooks and Chromebooks which have been opened (e.g. shrink wrap removed, or removed from their original packaging) cannot be returned for a refund and/or adjustment, regardless of condition. Disputes must be resolved by the Administrator for refunds required by this subsection on a case-by-case basis.


    • Initial Complaint

      Date:07/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got withdrawn from the program and not one person notified as to why. I asked multiple times to contact me to at least let me know why exactly and no one called me to let me know. When I first signed up so many people calling me multiple times for what just to take my money? Or I should say the government money that I'm stuck with repaying. I will never recommend this school to no one ever. I do want my money back.

      Business Response

      Date: 07/25/2024

      On July 15, 2024, Consumer received an e-mail notification of their withdrawal from the program, which outlined the reasons for the decision. On July 17, 2024, a ******* Services Adviser spoke with Consumer via the phone and explained to them why they were withdrawn from the program and explained the school's policy. Further, on the same day, Consumer was again informed via ZenDesk why they were withdrawn from the program and the school's policy.

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is direct to the Unitek-***** College campus and in particular Mr. ************************ First of all I would like to state that our country is in a heathcare worker crisis and having instructors like *************** is making the issue expediently worse. Unitek lists their overall philosophy as working for the success of every student however that if far from the attitude and treatment given. *************** is a narcissistic, egomaniac that spends his time deriving a curriculum and tests for the sole purpose of tricking students to fail. He toots his own horn at every given opportunity. He has no business being in a position of influence over young people trying to better themselves and society. He changes test score for those he thinks can pass a licensure exam he so proudly was involved in a half a century ago. Times change ****************. Having an overall grade of B, but a testing average 68% is not a failure on the students part, it is the sole fault of the instructor. Especially given the fact 4 questions were dropped on the final because the preferred students missed them. Leaving the subpar students that actually got the questions correct to suffer. When students ask for guidance or clarification he blatantly tells them to drop out, stop wasting their time and money because they will never succeed. Have you seen the failure and increasing suicide rates in young adults? ***************, ***** College and Unitek are the reason why our medical system is the worst it has ever been in the history of our country. They are setting people up to fail at the low cost of 50k+ for an associates degree! They should be ashamed of their policies and actions and should definitely not be accredited and eligible for government funding. If *********************** is as outstanding and all knowing in the field of Physical Therapy as he claims, why is he not a tenured professor at ******* or practicing at the *********** instead of ruining peoples lives at a 2yr college in ***** ****?

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The teachers selected to teach the class should not be teaching. They dont have clear communication and dont explain concerns/procedures correctly. Students were constantly asking for clarification. PowerPoints lectured in class are different than whats given for students to print out in canvas. Wrong quiz was given to students and then blamed them for it. Cant get a clear answer when asking teacher questions; seems to be upset and impatient with students. Seems to have a hard time teaching. Doesnt know how to teach. Assistant director did nothing when told about these problems. Lied about how ATI quiz questions are chosen. Not helpful. Didnt lecture on subject covered in quizzes.

    • Initial Complaint

      Date:09/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This institution is a rip off, they talk a good game when joining once enrolled they will never follow through with anything. Director is the worst no follow up, terrible communication skills, the instructors the play favorites with the students. They will take your money and tell you to figure it out. I was told you have to teach yourself 80% of the work they will only help with 20%. Majority of the time is spent rotating classrooms and not learning. They say they are not to provide a focus review for each quiz but they do that anyway. Quizzes are questions the instructors make up but they dont make any sense. You will have to get your answers from quizlet or ******* Which means ****** is teaching you. This institution is a scam. They should not be accredited. The promises they make upon enrollment is great, however there is no follow through no follow up nothing. I would never recommend anyone attend this place.

    Unitek Learning is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.