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Business Profile

Computer Software Developers

SimplifyEm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 2, 2024, I signed up to explore this product using the 30-day trial period offered. When I submitted to use their trial period the application automatically withdrew $756.00 for a three-year period from my checking account. The billing clearly states, "Refund and Cancellation for this order: Full refund upon cancellation within 30 days of purchase. No refund after." I clearly meet these conditions. On February 17, 2024, I canceled the subscription. I did not receive a confirmation so I canceled several times before contacting Simplifem. They gave me the runaround. I requested again on February 26, 2024. Today, May 2, 2024, I tried logging in to check in with them, and I'm still waiting for a response. I'm still waiting on my refund.

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased the software in Dec 2021. During the year I realized I didn't care for the software AND decided to no longer offer property management services. I couldn't find how to cancel it online, so I emailed the sales team, whom I communicated with when purchasing the software, on Oct. 25, 2022. I never received a response. I finally found where to cancel the subscription in the software system and processed the cancellation. The very same day, or the day after, on 12/15/22 a charge from them hit my business account. I then contacted support about the account being cancelled yet I was charged, so I asked for a refund. I was then informed that I could not get a refund because of their terms. It's all very shady and unethical. I reviewing this company online now, it seems this is a business practice of there's and it's not right at all!

    Customer Answer

    Date: 01/03/2023

    They actually refunded me when I sent a screenshot. I still think this company is operating unethically. 

SimplifyEm is NOT a BBB Accredited Business.

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