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Business Profile

Concierge Service

Way.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concierge Service.

Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Way.com has 3 locations, listed below.

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    Customer Review Ratings

    2.9

    Average of 302 Customer Reviews

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    Review Details

    • Kenneth N

      Date: 07/16/2024

      Kenneth N

      Date: 07/16/2024

      On 09JULY2024 I purchased a parking pass, #****-2110, for covered parking to begin last Friday, 12JULY2024, to end on 20JULY2024. I paid $111.64.Upon arrival at the *********** parking structure, I drove 5 stories all the way to the top, looking for a covered space. There were none. So I was forced to park on the roof, in an uncovered space.After parking, I called to ask for a discount, as I had paid for covered parking. The agent said there was no such discount.My return flight changed, and I came back early, last night, 15JULY2024. I called after landing, asking for my charge to be calculated for fewer days. The agent said no such calculation could be done.After retrieving my vehicle, I went to the exit machine at the exit gate, where in order to exit I was forced to pay again, $64.00.I telephoned this morning, the gentlemen was checking on this for ********************************* No call back. For all of this--product paid for but not received, and time, trouble and stress, I kindly ask for both charges to be refunded ASAP. Thank you.

      Way.com

      Date: 11/11/2024

      Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you experienced and the challenges you faced. I want to clarify that we are a third-party provider and do not operate the ************ parking structure directly. However, I completely understand your frustration.Unfortunately, I am not able to see the details of your case/reservation based on the information provided. I would recommend contacting our customer service team ************ with your reservation details (along with your parking receipt) to resolve your refund request issue. Alternatively you can also write to us at ****************

    • Katie E

      Date: 07/16/2024

      Katie E

      Date: 07/16/2024

      Convenient and effective. There's always a shuttle waiting for you upon parking and when you return!

      Way.com

      Date: 11/17/2024

      Thank you for your positive feedback! Were glad to hear you found our service convenient. Our team works hard to ensure shuttles are readily available for our customers. We appreciate your support and look forward to serving you again in the future!

    • Josh H

      Date: 07/15/2024

      Josh H

      Date: 07/15/2024

      Whenever I fly out of *******, I always choose them! Quick and easy. They offer the best rates in town!

      Way.com

      Date: 11/17/2024

      Thank you for your loyalty! We're thrilled to hear that you find our service quick, easy, and affordable. We strive to provide the best experience for our customers. We look forward to seeing you on your next trip!

    • Shania H

      Date: 07/15/2024

      Shania H

      Date: 07/15/2024

      So far, everything has been going well. Always a great car parking service!

      Way.com

      Date: 11/17/2024

      Thank you for your kind words! Were glad to hear that youre having a positive experience with our parking service. We aim to make every visit a great one, and we appreciate your feedback. We look forward to serving you again soon!

    • Johnny B

      Date: 07/13/2024

      Johnny B

      Date: 07/13/2024

      Using this service several times per week has been consistently fast, easy to use, and reliable. Thank you, Way Parking, for providing such a convenient option.

      Way.com

      Date: 07/15/2024

      We're grateful for your feedback and value your response. Thank you for your support!

    • Erin B

      Date: 07/13/2024

      Erin B

      Date: 07/13/2024

      The updated version seems to be functioning normally! It's straightforward and easy to use. Plus, the added benefit of receiving notifications when your meter time is running low. Avoiding tickets has never been easier.

      Way.com

      Date: 07/15/2024

      We're grateful for your feedback and value your response. Thank you for your support!

    • Jaden B

      Date: 07/13/2024

      Jaden B

      Date: 07/13/2024

      This app is remarkably useful and user-friendly. It certainly surpasses the hassle of searching for quarters or handling parking tickets.

      Way.com

      Date: 07/15/2024

      We're grateful for your feedback and value your response. Thank you for your support!

    • Blair L

      Date: 07/13/2024

      Blair L

      Date: 07/13/2024

      It saves me from losing my parking spot to people who are just waiting for me to leave to get the ticket. It's also helpful for guests.

      Way.com

      Date: 07/15/2024

      We're grateful for your feedback and value your response. Thank you for your support!

    • Cheryl W

      Date: 07/11/2024

      Cheryl W

      Date: 07/11/2024

      Terrible - unresponsive. Don't get tricked into signing up for a subscription that they charge you for and do not allow you delete your payment method. It is impossible to reach a person associated with WAY. I made a mistake and selected the wrong parking garage and paid twice - they never responded to my request for reimbursement as I paid twice and had proof. They truly suck!

      Way.com

      Date: 07/15/2024

      We extend our deepest apologies for any inconvenience may have caused. We greatly value your feedback and are dedicated to ensuring an exceptional customer experience. Please don't hesitate to reach out to us at ************* and request to speak with a supervisor who will be more than happy to help or write to us on ***************

    • Quinn J

      Date: 07/10/2024

      Quinn J

      Date: 07/10/2024

      Extremely easy to use with quick transactions! I especially appreciate the timer feature, which notifies me well in advance of the expiration time. Everything is proceeding smoothly so far!

      Way.com

      Date: 07/11/2024


      We're grateful for your feedback and value your response. Thank you for your support!

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