Concierge Service
Way.comHeadquarters
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Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 301 Customer Reviews
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Review fromElie J
Date: 12/23/2024
1 starElie J
Date: 12/23/2024
Terrible company and service. We reserved two parking spaces that we could not use and Way.com failed to refund as promised. On Nov18 I reserved *********** for Airport Spectrum. Way.com failed to mention that there is a height restriction. Second reservation was *********** which is at an extended stay Hotel. The lobby was unmanned and so we were not able to get a parking tag to park the vehicle. We've called way.com that Nov18 morning, and were promised a refund. A refund did not come through. I called again on 12/23 and after a long conversation and hold times with Trevor and their supervisor Brad. They asked for proof that i parked my vehicle elsewhere, Which we also provided. We still have not been able to get a refund for a parking space we did not use.Way.com
Date: 01/14/2025
We sincerely apologize for the inconvenience you've experienced with your parking reservations and the delay in processing your refund. We understand how frustrating this must have been, especially given the circumstances.For the reservation with Airport Spectrum OGI48756164, we do provide information about the height restriction of 6'2" on our website and in the confirmation details. We recommend reviewing these details before making reservations to avoid such issues. We regret that this caused confusion, and we appreciate your understanding in this matter.Regarding the second reservation OGI48756362, we want to clarify that it was booked at ***************************, not with an extended stay hotel, as the location details, including the address, are clearly listed on our website and in your confirmation ******** a one-time courtesy, we have already processed a full refund for your reservation OGI48756164 with Airport Spectrum. We regret that the process has taken longer than expected, and we will continue to monitor the situation to ensure it is fully resolved.We appreciate your patience, and if you have any further concerns, please dont hesitate to reach out to our customer success team.Review fromHector B
Date: 12/05/2024
5 starsHector B
Date: 12/05/2024
Very simple to do. Had to do one reservation nat a time though.Way.com
Date: 12/09/2024
Thank you for your feedback! We're glad to hear the process was simple for you. We're always working to improve our service and will take your suggestion into account. We hope to assist you again soon!Review fromManuel P
Date: 12/01/2024
5 starsManuel P
Date: 12/01/2024
cheap, quick and easy. First time. Booking was easy and the staff were friendly.Way.com
Date: 12/09/2024
Thank you for sharing your experience! We're so glad to hear that your first time with us was cheap, quick, and easy. We're also happy that you found the booking process simple and our staff friendly. We look forward to welcoming you again soon!Review fromAyleen S
Date: 12/01/2024
5 starsAyleen S
Date: 12/01/2024
Parking here was incredibly convenient and reliable. The lot was well-maintained, and the shuttle service was efficient both to and from the airport.Way.com
Date: 12/09/2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a convenient and reliable parking experience. We're also glad that our well-maintained lot and efficient shuttle service made your trip easier. We look forward to serving you again in the future! If you need anything else, feel free to reach out.Review fromKristin P
Date: 12/01/2024
1 starKristin P
Date: 12/01/2024
I reserved a parking spot and paid for it. When I got to the lot it was full and the hotel employee told me I had to take it up with them and my only option was to go to the airport to park and pay double. This company wanted a receipt from the airport to verify my story before they would look into it. A week later when I proved I paid double for alternative parking they gave me a credit to use on their website as a refund. Why would I ever use this company again? What a massive scam.Way.com
Date: 12/09/2024
We truly apologize for the inconvenience you experienced with your parking reservation. We understand how frustrating it can be when things dont go as planned. Please note that as a third-party company, we don't directly manage the parking lots, and sometimes unforeseen circumstances, like the lot being full, are beyond our control. However, we always aim to address such issues fairly and provide a solution, which is why we offered a refund after verifying your alternative parking receipt. We genuinely value your feedback and will continue to work towards improving our processes. If you have any other concerns, please don't hesitate to reach out.Review fromTomas J
Date: 11/23/2024
5 starsTomas J
Date: 11/23/2024
Very helpful, pleasant, thank you so much. Easy to make reservation online and great ratesWay.com
Date: 12/09/2024
Thank you so much for your kind words! We're thrilled to hear that you had an easy experience making your reservation online and that you found our rates great. We look forward to welcoming you and providing you with excellent service! If you need anything else, feel free to reach out.Review fromKarter B
Date: 11/22/2024
5 starsKarter B
Date: 11/22/2024
These guys are quick, friendly and polite. Never left us stranded. The shuttle service was prompt and efficient. We didn't have to wait long to be dropped off at the airport or picked up upon our return.Way.com
Date: 03/05/2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our shuttle service and that everything went smoothly for you. It's great to know that our team was quick, friendly, and efficient in making your trip easier. We truly appreciate your feedback and look forward to serving you again in the future!Review fromHarmony V
Date: 11/14/2024
5 starsHarmony V
Date: 11/14/2024
Quick service near the airport. Hope for good security. Excellent. Overall, I had a positive experience with this parking service. I would recommend it to others based on the convenience and service provided.Way.com
Date: 11/16/2024
Thank you for your kind words! Were thrilled to hear that you had a positive experience with our parking service and found it convenient. Your recommendation means a lot to us! If you have any other feedback or need assistance in the future, dont hesitate to reach out. Safe travels! Please write us to *************** if you have any concerns/issues.Way.com
Date: 11/16/2024
Thank you for your kind words! Were thrilled to hear that you had a positive experience with our parking service and found it convenient. Your recommendation means a lot to us! If you have any other feedback or need assistance in the future, dont hesitate to reach out. Safe travels! Please write us to *************** if you have any concerns/issues.Review fromJesse R
Date: 11/14/2024
5 starsJesse R
Date: 11/14/2024
I arrived early at 9 AM, and they were already bringing people back from the cruise to pick up their cars.Way.com
Date: 11/16/2024
Thank you for your feedback! Were glad to hear that our service was already in action when you arrived. Its great to know we were able to assist guests promptly. If you have any more comments or need assistance in the future, feel free to reach out. Safe travels!Review fromDeandre N
Date: 11/10/2024
5 starsDeandre N
Date: 11/10/2024
I had to call several numbers before reaching someone local. However, the shuttle driver was extremely pleasant and helpful. Overall, I would definitely recommend this service.Way.com
Date: 11/16/2024
Thank you for your feedback! Were sorry to hear you had difficulty reaching someone initially, but were glad that the shuttle driver provided helpful service. We appreciate your recommendation and will work on improving our communication. Please write us to *************** if you have any concerns/issues.
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