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Business Profile

Machine Tools

Reliant Ems Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Tools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid over $200 for a malfunctioning electronic lunchbox that randomly turned off despite being fully charged and program correctly. Contacted the company and they sent a list of tips to fix the problem. Followed the tips and the lunch box still randomly shut off. Contacted them again and asked for a refund. After going back and forth, I said we would be happy with a replacement. That was agreed to by **** with customer service. Now they want to crawfish on the replacement because after spending $70 in shipping to return the item, they cant get it to replicate a random shutoff and now they want to send a defective $200+ lunchbox to us. This is unacceptable especially since they agreed via email to send us a replacement. I have included screenshots of the replacement conversation with customer service.

    Business Response

    Date: 07/03/2024

    The customer complained the product did not work, we shipped a fully tested  replacement unit to her. Now she complains this one does not work which pretty much explains she does not know how to use electrical devices.  We are sending her a label to ship the unit back for refund.

Reliant Ems Corp is NOT a BBB Accredited Business.

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