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Business Profile

Mail Box Rental

UPS Store at Fremont Hub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** deliberately returned all my packages after several wrong deliveries.We recently moved to *************************************************************************. We shopped online on ******, ************** etc. We got our packages from ****** with no issues, but whenever the seller uses *** it comes with issue. For example, these tracking numbers are returned to sender without delivery attempts:- 1Z6WA9840307391473 - 1Z6WX6500305157199 - 1ZJ20K500351766848 When I called them they say the sender did not write city information, which is obviously a lie because everyone needs to write down city when you fill the delivery address during online shopping. These orders are bought separately from different online shopping platforms, it's not possible that all these senders forgot to write city. They are doing this on purpose. Before these intentionally returned packages, *** delivered my packages to a stranger's address and with a straight face sent us the proof of delivery (to someone else's address as attached in my photo). I guess they cannot figure our how to deliver to us and now they just return all our packages. This is very unethical and making it very inconvenient for us to buy anything online.

  • Initial Complaint

    Date:05/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dropped off a package with dimesions - 21 in. L x 15 in. W x 16 in. D at the ******* Store - ************************************************** on 05/03/2024 at 6:01 P.M Tracking Number : 1ZF50K680334514867 There is a update for drop off at 05/03/2024 and there is no udpate on the tracking number ever since.Business has not tried to resolve the issue. No help from either the store or the customer care.Need help to create discpute regarding the whereabouts of the package.Package consists of items worth 2000$ and need help to resolve this issue.

UPS Store at Fremont Hub is NOT a BBB Accredited Business.

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