Complaints
This profile includes complaints for National Hotel Motel Association's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unauthorized deceptive invoice stating we had ordered an online membership with their company. We did not agree to do any business with this company. BBB should review the accreditation they have given this business, as it seems you are sending invoices out with false wording, in hopes businesses will just pay thinking they are simply renewing an already agreed to service.
Business Response
Date: 02/10/2025
Good evening.
We apologize for any misunderstanding.
We will review the issue and make sure any charges are reversed.
Thank you, ***** ******* DOSMInitial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
unauthorized deceptive invoice stating we had ordered an online membership with their company.Business Response
Date: 12/06/2024
Good morning.
We have not received a request for a refund.
May we have the company name, and the invoice number referred to, the information provided is not adequate.
A copy of the cashed check that was issued to our company, front and back showing our endorsement, emailed to ************************************
Upon receipt, a refund will be issued promptly.
We apologize for any misunderstanding.
Thank you, ***** ******* DOSM
Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sends out fake invoices to hotels to try to get payment. We have never used this company, the picture they have of our hotel is lifted from our website (not well by the way), and they simply provide our contact info. No hotel or motel would seek to use a website like this when the info they provide can be found on ****** much easier and more accurately. The description is also very generic and does not match any description we have anywhere else.Business Response
Date: 09/24/2024
I apologize for any misunderstanding.
We have removed their listing from our website.
Thank you, ***** ******* DOSM
Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has sent us invoices multiple times, this time for $398.50 for an "Annual listing in national hotel motel directory renewal" stating "Thank you for the opportunity to continue to service your account". We have never used their services or requested to do so. It seems they are sending out invoices hoping random hotels will just pay thinking they had already been using the service. Very ******. They are also using their BBB Accreditation to do so. This company should not be BBB accredited unless they stop using wording to sound like companies have already agreed to these services.Business Response
Date: 04/04/2024
Good morning.
We would be happy to assist with this issue, however the invoice number and the name of the name of the company have been omitted.
Please provide additional information, company name and address or reference number.
Thank you, ************************* DOSM
Customer Answer
Date: 04/04/2024
Complaint: ********
I am rejecting this response because: It was the only option to not close the case and it has not been resolved yet.The current invoice number is *****. We also received an invoice back in 2021 for the same thing #****** and it was reported in the scam tracker for BBB at that time under **** ******.
There are other complaints under the scam tracker from other companies. ****** is another example.
Sincerely,
*************************Business Response
Date: 04/05/2024
I apologize for any misunderstanding.
I have canceled account #***** and placed this property on our do not contact list.
Please do not hesitate to contact me if I may be of further service.
************************* DOSMCustomer Answer
Date: 04/08/2024
Complaint: ********
I am rejecting this response because:Thank you for removing us from your list however, I still do not understand why you would be sending these invoices in the first place.
Can you explain why you would have started invoicing us in the first place when we did not initiate or agree to do any business with you?
Why do you use the wording "Thank you for the opportunity to continue to service your account" when we have never been an account you are servicing?
I believe BBB should review the accreditation they have given this business, as it seems you are sending invoices out with false wording, in hopes businesses will just pay thinking they are simply renewing an already agreed to service.
Sincerely,
*************************
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