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Business Profile

Swimming Lessons

SafeSplash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Safeslpash's location in ****************** their swim instructors are teaching without certification of CPR FIRST AID AED or Lifeguard certification

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Safe Splash (**********, **) has kept my money, but did not have the instructor present for 2nd day of instruction-used a substitute; most of the time was spent talking in the pool; decided to terminate instructions for safety reasons as my daughter was quite apprehensive getting into the pool (ist instructor was aware of the problem: obese, low vision) and out of the pool w/o guidance. I was/am willing to pay half, but the company has refused to credit my credit card for the $260.

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For Christmas 2019, I purchased swim ******s at the *********** location of this company for my granddaughters. They went to their first ****** in March 2020 and then Covid hit so the center was shut down. My son recently tried to get them started again and found out that the *********** location was shut down permanently so I contacted the company to get my money back. The company is refusing to refund my money because the center is closed. Since ***** wasn't my fault, it's not fair that my granddaughters be punished for it. The company said that my son could take them to another location but the nearest one is 16 miles away from him. I just want my money back so I can get ******s.

SafeSplash is NOT a BBB Accredited Business.

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