Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary:I was misled into a fraudulent educational upgrade through Henry Harvin and *******. I was promised a Master's degree from **************** but ended up incurring a $1,000 debt and being offered a diploma from questionable institutions, including *********************** and FLISM.Details:In June 2023, I enrolled in a Postgraduate Program in Data Science with Henry Harvin. By June 2024, I had completed my coursework. On June 12, 2024, a Henry Harvin representative, ****, offered me an upgrade to a Masters degree from **************** with no immediate financial obligation. However, shortly after agreeing to explore the offer, I was unknowingly signed into a $1,000 Klarna loan via *******, a company I had never interacted with.Attempts to cancel the transaction were unsuccessful, as Kodakco was unresponsive and Henry Harvin provided evasive answers. ****** eventually reversed the debt after 9 months of disputes, acknowledging the transaction was fraudulent.Subsequently, Henry Harvin informed me that the Master's degree would be from ***********************, which I found to be a suspicious, unaccredited institution. FLISM (*******************************************), another entity linked to the program, also appears ************** Flags:*********************** (**********): Recently registered, fake Swiss address, and questionable accreditation.FLISM (*********): Established in 2023 with vague accreditation and no faculty listed.******* (***********): Payment processor with no clear business operations.Summary of Issues:Misled into a $1,000 debt with false *************** from an unverified institution, not ***********************Klarnas reversal of the debt indicates fraudulent practices by Kodakco and Henry Harvin.Resolution Requested:Investigate Henry Harvin ***, *******, and associated entities.Alert consumers about deceptive practices and halt misleading educational offers linked to *********************** and FLISM.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought ******************* science course(R, Tableau, Python etc)' in November 2023 (#HHL59524). I paid $2000 for this scam. They have payment through a third party (Affirm). Once I bought the course, they assigned me a student counselor/manager. The first 3months went relatively okay where the manager/counselor was responding to queries and questions. But after that is a different story. I have been unable to chose a batch without the counselor approval and counselors don't respond. In the beginning, they suggested I use the recordings of the different courses and I found that lectures were missing. e.g. I started recordings for Python, after lecture 4 (having made a tempo and getting in the flow), is lecture 7. Now I couldn't understand a thing after that as 2 lectures are missing. Reporting the issue resolved nothing. and it happed with other courses as well.I tried reaching out for cancellation and a refund. The agent responded (in email) that I only had the first 14 days to do that. I had discussed this option with the hiring person before I enrolled and he did not give me 14 day cancellation timeline. He kept saying that 'we will do something if you are not happy with the course'. A blatant lie. In the last 3 months alone, I have sent 4-5 emails, called the provided number multiple times (the number no longer works), have left numerous requests through 'LIVE CHATS' but I have not received a call back, or an email. I have requested for batch allocations, missing lectures in recordings, request for course extension but I have not heard back. My subscription time is almost up. I spent a good amount of money that has gone to waste. I don't know who to contact and how to contact anyone who would respond from Henry Harvin. It has been a compete waste of time, money and energy. It seems to be a scam company with extremely unhelpful customer support representatives. I wish I can stop **** people like myself to fall for this fraud.

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the **************** masters degree in cybersecurity program the training class provided by Henryharvin with the costs of $4000. After completed the training program and I took an exit exam as required for students to receive the masters degree. Since completed the training I didnt receive any degree diploma or any certification from the **************** or Henryharvin. I called Henryharvin many times as well emails to their management, but only empty promises. I also called **************** and they didnt have my name enrolled in the degree. Henryharvin was scam me for $4000 by lied to me by enrollment to the ****************. This is an unacceptable in ******* to have such a business. Please help me to get my money back.

  Business Response

  Date: 10/07/2024

  Dear BBB,
  As a franchise certified by *********************, we provide certificates and transcripts to students who successfully complete their courses and assessments. 
  Attaching a recent email interaction from the **************** as proof.

  
  

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22337386
  
  I am rejecting this response because: 

  Dear Better business Bureau,
  They only shown their makeup communication with the college of *****. I personally contacted the **************** of my enrollment, the college responded that Henryharvin didnt enroll in the college of Paris program like they have promised when I first joined and paid for the payment  for $4000. Im not satisfied with their scam response without contact me for further results this matters. They blocked my calls and never replied to my email. This scam practice need action to prevent future problems for the American students. Please help me to result the with Henryharvin. Thank you Sent from my iPhone
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction ID: ******** Date: 28 Aug 2020 Amount : $299 Name: Paula ****** I never took the course. Covid happened and I wasn’t able to start it. I decided to take the courses now. I contacted the company to have them add the course work to the LMS. He stated that he would give me a discount and charge me $200 but he would not be able to add the course I’ve already paid for. He claimed the course expires in one year.

  Customer Answer

  Date: 01/22/2024

  Hello, after posting to the BBB, the company reached back out to me and told me that they would resolve the problem by offering me but they consider a Gold membership for one year without charging me a second time. They also have suggested that I will require to pay a $50 fee which I would agree to. Hopefully they will actually give me that course renewal free of charge and I’ve already paid for it once. I am unable to pay the $50 currently so in exchange for retracting the complaint, they have agreed to sign me up for the upcoming coursework.
  So this is my request to have the complaint revoked Thank you for your time and attention. 
  Paula ******
  Psychic Coach
  ************
  ***************
  

  
  

  Customer Answer

  Date: 01/22/2024

  Well, I sent this per their request and never heard back from Them so once again please continue Roth the complain. Thanks Paula ******

  Customer Answer

  Date: 02/12/2024

  Hello, after posting to the BBB, the company reached back out to me and told me that they would resolve the problem by offering me but they consider a Gold membership for one year without charging me a second time. They also have suggested that I will require to pay a $50 fee which I would agree to. Hopefully they will actually give me that course renewal free of charge and I’ve already paid for it once. I am unable to pay the $50 currently so in exchange for retracting the complaint, they have agreed to sign me up for the upcoming coursework.
  So this is my request to have the complaint revoked Thank you for your time and attention. 
  Paula ******
  Psychic Coach
  ************
  ***************
  

  
  

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have canceled my registration and no longer wish to do business with Henry Harvin do to lack of communication, suspected fraudulent activity, and a lack professionalism. I've been enrolled in the Cyber security post graduate program since September 4/2023. I've had a number of complications and unresolved issues, the administration is ran by foreigners while they claim to be located out of **********. I was told I didn't qualify for the pay nothing until after you receive your certification and job placement. However they said I could be a part of the freelance portion that would help me gain employment within the IT field of work I'm studying and that would help with tuition cost. That wasn't true and I was told I was misinformed. I made my first initial payment of $100 on 9/4/23, and my second payment of $100 was on 10/30/23. I made HH aware I was dealing with homelessness and unemployed due to a serious previous work injury. They said they were willing to work with me. The whole month of November after I made my payment I didn't hear much of anything. They said ****** was sick and then eventually they said he no longer worked for the company. I kept getting passed around. There's no specific customer service help center available. I got random calls from people claiming to be associated with HH trying to get money out of me. I was being told about discounts and programs and I was being pressured to pay more money. Funds was taken from my account I didn't authorize and they kept saying they can't ***** me a refund. On 12/1/23 I made another payment what was supposed to be another $100 however they took $499. At this point I've lost all faith in the integrity of this company. I would like a full refund of $699.00.

  Business Response

  Date: 01/03/2024

  Dear BBB Team,
  I hope this message finds you well. I wanted to inform you that we have addressed the concerns raised by the candidate regarding the class timings. After discussing the matter with the candidate, we have provided a new timing that suits his schedule, and he is now content with the arrangement.
  The candidate has resumed taking the services and is satisfied with the resolution.
  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21007858
  
  I am rejecting this response because: Henry Harvin has not properly handled or addressed this situation. I made it clear to them I no longer wish to be enrolled in they're program. I mentioned my admissions counselor and they told me he was fired for giving false information and misleading students and commiting fraud. Therefore having this knowledge of the person I was assigned as my admissions counselor handling my registration process, this is a conflict of interest. I deem the contract null and void. Henry Harvin has been very misleading. Even now, they are falsifying my online scheduled class percentage. I have not engaged in any live online courses since last October 2023. They contact trying to pusuade me to give them another chance making promises and offering discounts. I tell them every time I no longer feel comfortable doing business with them. I've lost hope in this organization and feel very strongly they need to be investigated. I don't want to continue with the school I want my full refund of ****** ASAP. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/22/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Henry Harvin, a company that specializes in providing educational services in the field of *** BW. This complaint pertains to a series of grievances I have experienced as a customer of *********************************************, including a breach of contract and unethical business practices.On July 24th, 2023, I entered into a contract with Henry Harvin, paying an amount of *** 720 to enroll in their *** BW4/HANA classes. However, the classes were never conducted, and I was transferred to another random ********************************* without my consent to which I never agreed on.Complaints: 1. Non-Conducted Classes: Despite my payment, the partner institute **************** did not conduct the *** BW classes as agreed upon in our contract, resulting in a complete failure to fulfill their contractual obligations. They started with wrong "*** BW on ***** classes and when complained about it, followed by no instructor for 3-4 weeks weeks and than only 3 lectures (Sep 30, Oct 1, Oct 7) with correct instructor at **************** after which nothing going forward. So, just 3 lectures happened correctly. Wasted approx. 3 months now. 2. Lack of Customer Support: Despite my repeated attempts to seek assistance and clarification from **************** approx. 4-5 emails, 2 open tickets still, 15 unanswered whatsapp support texts and call, they have shown a complete lack of responsiveness and accountability, leaving me with unresolved issues.Resolution Sought: I am seeking the following resolution to this matter: 1. Full refund of the *** 720 paid for the *** BW classes, which were never conducted except 3 lecture 2. Appropriate action taken against **************** to ensure that they adhere to ethical business practices and fulfill their contractual obligations to other customers.

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by *********************** with Henry Harvin on 12.28.2022 asking if I was interested in taking a course to teach English as a foreign language, TEFL. He offered me a discount which was $149. and through a text GUARANTEED that if I did not get a job after the course he would refund me the money. I took the course, studied, took all the tests, and submitted my final exam and then I NEVER received a certificate which I need to have in order to get a job. I have been dealing with their company for 3 weeks emailing and calling about my certificate and all I get is a run around saying they will get my the certificate and yet NO ONE ever does. I ask for a refund and they say they will help me then they never do. This has been going on and on and on and want them investigated. THEY ARE SCAM ARTISTS and I believe they never intend to give you a certificate or get me a job. NO ONE will help me and I have talked to at least 5 people about this and they keep handing me off to other people. I finally received my certificate after all of this but now they SAY they are supposed to have someone call me and find a job and once again, they have not done anything. I requested a refund again and again and they said that if I take down the BBB complaint they will refund my money. I don't believe for one second they will do this. They keep saying they promise all these things and then never follow up, refund or send me any job referrals or anything. I do not trust them, I do not want to work for them, I only want a refund now, that is it. I also want everyone to know that they are scam artists and I want reviews to show this. I do not want an apology, I want my money back and I want them investigated. Can you help me do this?I have included all of their info of the people who scammed me and the text that says I will get a refund. Thank you!

  Business Response

  Date: 09/07/2023

  Sir,
  
  The client is been provided with the requisite services that were supposed to be given. The said client is enrolled in the **** course from Henry Harvin the said course is been completed and the client is also been provided with the certification of that course. This act of ours clearly indicates that we as an organisation have not lacked in any manner to provide the client with the requisite services.
  
  Regards,
  Legal Team
  Henry Harvin

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 19553050
  
  I am rejecting this response because: It took MONTHS of haggling, sending hundreds of emails to get my certificate and then when they guaranteed employment, I never received any links to apply for job.

  They are a SCAM and everyone knows it. They do everything possible to ignore your email and phone calls and only AFTER submitting complaint after complaint do they finally give in, it is a HORRIBLE company and they can not be trusted. Every review out there is NEGATIVE. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving unwanted text messages from independent telemarketers (job consultants). I tell each representative to take me off the list and every month I receive another text.

  Business Response

  Date: 03/07/2023

  Please see attached.