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Business Profile

Warranty Plans

Cradlewise

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Erik S

    Date: 11/02/2024

    Erik S

    Date: 11/02/2024

    We ordered Cradlewise Spring 2024 and had it delivered yesterday Nov 1 after shipping delays.We put the Cradlewise together following every single instruction to the ** Giving kudos where its due, assembly was smooth for folks like us (very detail oriented).However, out of the box and built, there were pairing issues (solved after 1 hour), calibration issues (unresolved) with bouncing, and overall just a busted system essentially out the box. We have photos and videos to prove it all. After exhausting all troubleshooting steps, We contacted technical support. Its really a customer service team that is outsourced internationally and may just be one of the worst Ive ever experienced. They did almost more harm than good and were quite lost in the sauce. (Side note: The Cradlewise marketing team sure is skilled at scrubbing truthful real bad experiences online. Its near impossible to talk about your real experience).We have finally successfully scheduled a ******************************* the middle of the night. I am willing to update the review accordingly but as it stands presently, this may be the worst purchase Ive made in my entire life. Not even close to worth this trouble for what was spent. Dont throw away the insane amount of packing supplies it comes with as theyll charge you $120 if you have to send it back without it. Buyer beware.

    Cradlewise

    Date: 11/04/2024

    Thank you for taking the time to share your feedback. We're sorry to hear about the challenges you've encountered with your Cradlewise, and we understand how frustrating it must have been, especially after waiting for delivery. Our technical support team is indeed fully in-house; theyre dedicated Cradlewise employees who work hard to support our customers. Were reviewing your experience with them to ensure our team is better prepared for complex cases like ******** addition, we want to clarify that we value transparency in our reviewsboth positive and critical ones are important to us and visible to prospective customers. We follow all *** guidelines for publishing reviews.Were glad to hear you were able to schedule a call, and were actively addressing these issues so you can fully enjoy your Cradlewise. Thank you for your patience, and please know were here to help make this right.

  • mallory visser m

    Date: 10/11/2024

    I had a wonderful experience with Cradlewise. My baby has used it since coming home from the hospital. There was a tiny tech problem initially it the customer service was incredibly helpful in getting it taken care of. Rather than sitting on hold forever, they schedule an appointment. I cannot underplay the impact this crib has had on my sanity. At 7 months, she has been sleeping through the night consistently.

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