Complaints

This profile includes complaints for American Arbitration Association's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

American Arbitration Association has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  American Arbitration Association

  45 E River Park Pl W STE 308 Fresno, CA 93720-1565

• 

  American Arbitration Association

  6795 N Palm Ave Fl 2 Fresno, CA 93704-1088

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA failed to provide a competent arbitrator. AAA failed to provide accurate and timely information. AAA failed to provide a copy of the arbitration proceedings when requested.
  
  1) Stephen Porter ignored rules, precedent and facts in evidence in his judgement resulting in significant damages. He also failed to change the award to reflect our factual corrections that were submitted in a timely fashion.
  
  2) Jade ********* failed to respond to request for clarification of rules regarding corrections and appeals.
  
  3) Jade ********* failed to respond to request for an accounting of refunds given to all parties in a timely fashion resulted in delays that resulted in additional costs to the claimant of $2110.
  
  4) AAA failed to provide a recording/transcript of the arbitration proceedings negatively impacting our ability to appeal the judgement and award in superior court.
  
  Based on the significant failures on the part of The American Arbitration Association in the administration of my claim, I am requesting the refund of all fees paid.

  Business Response

  Date: 12/02/2022

  Dear BBB:

  We are in receipt of your communication dated November 8,2022, regarding the complaint ****** **** submitted to the Better business Bureau. Thank you for providing American Arbitration Association, Inc. (AAA) with the opportunity to respond to this complaint. As set forth below, AAA properly administered the arbitration case filed by Mr. ****.

  As brief background, the AAA is a not-for-profit 501(c)(3) organization founded in 1926. The AAA is dedicated to fair, efficient, and economical methods of alternative dispute resolution, and it provides a brad range of dispute resolution services, including administering arbitration cases, through offices throughout the United States and one office in Singapore, as well as through cooperative agreements with arbitral institutions throughout the world. As to arbitration cases filed with it, AAA is the neutral organization that administers the cases, and the arbitrators on those cases decide the parties' claims and defenses. 

  Mr. **** filed an arbitration case with AAA in June 2021, and he was represented by counsel through out the case. The arbitrator appointed to the case decided the substantive claims and defenses at issue and rendered the award. If either party were dissatisfied with the award, they may to seek to vacate the award in court under the relevant state's arbitration statute or the Federal Arbitration Act.

  With regard to some of Mr. ****'s specific complaints:

  As was noted in AAA's cover letter transmitting the award to the parties' counsel, AAA reconciled each party's finances and sent refunds of unused arbitrator compensation deposits to each party's counsel shortly thereafter.

  AAA timely responded and provided information to Mr. ****'s counsel regarding requests to clarify the award, the appellate arbitration process, and challenging an arbitration award.

  Pursuant to AAA Commercial Rule R-28, the parties to an arbitration case are responsible for arranging for transcription of the hearing, if they choose to do so. Many parties elect not to have a court reporter or to otherwise transcribe their hearings. It does not appear that either party elected to transcribe the one-day virtual hearing in this case.

  I hope this letter sufficiently addresses Mr. ****'s complaints and any concerns the Better Business Bureau may have. Please let me know if you need any additional information or have any questions regarding this response.

  Very truly yours,

  /s/ ***** ******

  ***** ******

  Customer Answer

  Date: 12/02/2022

   I am rejecting this response because:

  Contrary to the statement made by AAA,, questions submitted to Ms. ********* were not answered in a timely fashion causing a delay in payment of the award. This resulted in over $2000 of additional legal fees paid by us. Ms. ********* also failed to provide timely and accurate information relating to award correction deadlines and submission process. Throughout the arbitration we were not provided with accurate and timely information by AAA staff.