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Business Profile

Auto Smog Inspections

Frontier Smog

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Smog Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a new customer with ******************, it took me from Nov 2024 when I first tried to place my order to mid December before I could get my product installed. It was a ************* had hoped my Frontier experience would better, but it has not. My complaint is: 1) I called to get help paying my bill & this did not happen. 2) I asked for help setting up "My Bill ****** Account" where I could go in and pay my bill manually on line. That did not happen/work .3) I asked why I was unable to read the ****************** Contracts for setting up my Account & was referred to another department that I never got to speak to. 4) I asked for a Supervisor and was denied., thus the BBB complaint.5) I asked about why my Fiber Optics Plan was a bit more expensive than I had originally been quoted and this was never answered, Instead, I now have a lower priced monthly payment on a Promo for a Security Product for one year at $39.00 ???? . Due to an English barrier the agent could not explain to me what she was doing, She just did it! Expecting me to trust ********* judgement in the matter. Sorry, but I need to know what is going on and what the obligations might, especially after one year. She also did not mention if there were contractual obligations. My final words were I could not accept this until I knew more.Finally, she stated that she needed to transfer me to another department that could set up my bill pay. However the call was dropped before I received any help.6) After starting all over again, I wound up with a disagreeable agent and I hung up.

Frontier Smog is NOT a BBB Accredited Business.

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