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Business Profile

Cannabis

The Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon my last arrival, I was working with a cashier who was very polite. However one of the managers who has repeatedly express hostility towards me, decided to dismiss my new customer when it was their turn. I bought my product stayed and express my concern with a bud tender and left. As I returned today was told I was banned. I have every intention on following up on this level of racism from the manager with the tattoo on his neck. The management on staff refuse to follow up. With the exception of *******. He has been more than helpful and considerate. The office of industrial affairs will be my next recourse of action considering the circumstance.

    Business Response

    Date: 02/05/2025

    We take matters of respect, fairness, and inclusion very seriously.  I want to assure you that The Station does not condone racism, discrimination, or any form of bad behavior.  We strive to maintain a professional and inclusive environment for our staff and customers.

    That said, as a business, we reserve the right to refuse service in cases where behavior violates our policies or disrupts a respectful working relationship.  We strive to ensure that all interactions align with our values of fairness and professionalism.  

The Station is NOT a BBB Accredited Business.

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