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Business Profile

Convenience Store

7 Eleven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into the gas station for gas and an energy drink. I saw the power all at over 1 billion dollars, so I wanted to buy a ticket. I didn’t have cash so I bought the gas and energy drink and then went to the atm. They were out of the power all slips. I told them they were out so they went to the back to get more. They can back and said they were out. So I went back to my car to pump gas and it didn’t work. They said I took too long and it canceled. I had to pay another 20 to get gas, and they told me it’ll take 24 hours for the original 20 to go back to my account, and if it doesn’t come back tomorrow. I came back the next day since it wasn’t refunded and they said come back tomorrow, again. I came back the next day and they refused to acknowledge this happened. I showed them my receipt and my account statements, yet still would not refund me, even though they told me to come back the next day if it didn’t go back into my account.

    Business Response

    Date: 11/17/2022

    The issue has been resolved.

7 Eleven is NOT a BBB Accredited Business.

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