Complaints

This profile includes complaints for Sun-Maid Growers of California's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sun-Maid Growers of California has 2 locations, listed below.

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  Sun-Maid Growers of California

  Fresno, CA 93704-1088

• 

  Sun-Maid Growers of California

  13525 S Bethel Ave Kingsburg, CA 93631-9212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two boxes of yellow raisins and both boxes have dark and shriveled up on both boxes, i dealt with customer service they said they will send out replacement coupons after a long wait they gave me 4 coupons that require you to buy two boxes and save a dollar, when customer service said they will send out replacement coupons, customer service said there treated with Sulfur Dioxide (Sulfites) and been stored wrong at the store or transported wrong, this has never happened in over 50 years to me. and customer service has lied to me after forgetting to send me anything, and I had to call 2 times.

  Business Response

  Date: 01/16/2023

  Hello, 

  
  

  The consumer has contacted us for the Golden raisins that have darker color. In the manufacturing of Golden Raisins, Grapes undergoes a process of Sulfur Dioxide application and have tendency to turn darker over storage and time. There is no food Safety risk  associated with this. 

  
  

  As our standard process we explained to the consumer the reason behind Goldens turning darker over time and had send him coupons. We had not heard back from him after we sent him the coupons. 

  
  

  After receiving compliant from BBB we have re-established contact with the consumer on 1/16/23 and will be sending replacement product purchase coupon, the consumer has agreed to the next steps and resolution. 

  
  

  Thanks

  *******

  
  

  
  

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   thank you bbb again it is  not a lot of $ here but after filling out the on line complaint and not hearing anything I had to call long distance two times and they said they don't offer replacement coupons it is a matter of principle thank you again stay safe

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:
  My name is Mr ****, I have been a loyal customer to Sun-Maid for over 30decades, and Sun-Maid has been around over a century before I was born. I’m still a customer but I have a problem with your customer service, human relationship department and your ****** insurance team. I bought and purchased a product from your corporation and at that point I was eating some of your raisins, there were items inside of the box that cracked two of my fillings, I sent the items to your corporation, they admitted that it was their product. I believe the pieces were something from the machinery that broke off and got in some of your boxes. The young lady at Sun-Maid, Ms ****** submitted it to a ***** car insurance company who was so disrespectful to me and as well as to my family. When speaking with ****** insurance, they don't know what I'm talking about, when speaking with ******, they referred my claim as like a car accident incidence, and they were not going to do anything about the claim. However, here is the attachment of the bill of my claims, I would like this bill to be paid in full. I'm speaking to my legal team at this time, I'm already a millionaire. I do not need Sun-Maid raisins money, I will still purchase Sun-Maid product but I would like to get my dental work taken care of ASAP and resolve this matter nicely. I will be waiting on a response, if not ,I will post on the internet and as well as speaking to my attorney the different disregard and disrespect to me from Sun-Maid raisin. I appreciate your time, I look forward to resolving this issue and continuing to be a loyal customer to Sun-Maid corporation. Thank you. I cannot seem to reach anyone who can make corporate decisions, but only received unprofessional, unqualified represenatives.
  
  PS I will go to Twitter ,Facebook ,grievance sites, other boards other platforms to post my information about your Sun-Maid corporation please be advised

  Business Response

  Date: 01/06/2023

  This is Sun-Maid’s response to the subject complaint as requested in your email of Dec. 27, 2022.  One of the attachments to your email was a denial from ***** insurance.  We were not able to open the file.  This complain was referred to ***** because of the consumer’s demands that we considered unreasonable.  Specifically, Mr. **** wanted compensation for time lost in his occupation.  Sun-Maid is a food company that strives to provide superior products to its customers.  When a consumer contacts us with a properly documented complaint, we generally resolve it to their satisfaction internally.  However, we are not equipped to investigate complex consumer complaints with no valid documentation, or unreasonable demands that exceed the standards of a fair resolution.  To assure a reasonable and equitable resolution, such complaints are referred to ***** for investigation by experienced professionals, and we comply with ******* conclusions regardless whether they favor the consumer or Sun-Maid.  In Mr. ****’s case, ***** apparently concluded that his complaint was not valid based on the available information.  Perhaps the denial letter will explain ******* decision.  Due to ******* history of knowledgeable and unbiased resolutions over the past 20 years as Sun-Maid’s insurer, Sun-Maid remains committed to concurring with them.  However, if we learn that in this case ***** erred in its conclusion, we will ask them to re-open the matter and investigate it further.

  Customer Answer

  Date: 01/26/2023

   I am rejecting this response because:
  
  
  

  My name is ** ****, thank you for your response. First and foremost, hopefully you're having a great day Ms. ** ** *****.     I have ***** insurance as well, personal insurance.   ******* is an insurance company that represents auto accidents, collision for homes damages, and sometimes floods.  The representative that was speaking on ******* behalf working for the Sun-Maid corporation, she did not know anything-clueless in this matter, she was speaking to me as I was in a car accident.  I kept explaining to her I didn't work for Sun-Maid and I was not in a car accident,  they should have had a professional that handles these type of civil personal matters, not in car accident representative. 

  Secondary, Sun-Maid has destroyed the product that I submitted to the corporation and if you read the emails, they investigated this product and they knew this was a part of their product, this was something from their company machinery.  This was not something foreign that I put in their product or something I made up.   I sent everything to the Sun-Maid corporation and when they reviewed it, they found out this was something that was for from their product and what they did was, they destroyed the pieces that I mailed them in the mail , but if you read my emails where she responded, she didn't say this was not something in their product.  In regards to my work request, I'm a millionaire and I work for millionaires and billionaires, I’ve been buying the Sun-Maid product for 30 years and I still will continue to buy the product, but the negligence of the Sun-Maid corporation treating my claim frivolously and passing it around hoping that it'll go away.  But what I'm going to do is continue to post emails and social media in this grievance or companies.  I appreciate your Better Business Bureau and all your time and all your help, but if you cannot help me, I will continue to do my own diligent responses by putting the information on social media that Sun-Maid did not take care one of their customers.