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Business Profile

Entertainment Bureau

Method of Escape

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an Escape Room for my Family on 2/24/24. The website falsely advertises that 2 of the rooms allow children under the age of 12. The website is not clear that they do not allow children under the age of 12. There website only says that they recommend that children be over the age of 12. We do escape rooms with our children all over the country and they understand and contribute to solving the puzzles. When we arrived we were told no children are allowed. The woman working the counter said she was the owner but was rude and didn't want to help resolve the issue. I showed her the website and said that it doesn't say children are not allowed in the room we booked. Since we could not participate with our children, we could not do the escape room. I asked for a refund and was told no refunds.

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