Complaints

This profile includes complaints for Cabana Event Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cabana Event Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cabana Event Center

  2814 N Maroa Ave Fresno, CA 93704-5605

• 

  Cabana Event Center

  PO Box 16463 Fresno, CA 93755-6463

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the business/******, 2,700$ Total, 500$ cash with receipt I paid the rest on cash app for a wedding November 26 2022. The business said we would decorate day before he changed days and times several times. Our agreement was to have hall all day morning to midnight. 2 security guards. Started night off with mens bathroom toilets not working being told to use a bin full with water to flush. Being harassed by female security guard. Guests that were not drinking holding babies being told they will be pepper sprayed. She threatened at least 10 guests more then 1/2 were not drinking. She threatened to body slam guests. A stranger teenager being at the mens bathroom on phone all night except when he was standing by the gift/money box which was missing money at end of night. We paid a dj to be at hall till 11:50 and photobooth from 7pm-10pm both got told to leave @9pm. Both were fully paid for the hours prior so we lost money on that. The owner ****** told security to make them leave. ****** cameback around 9pm the female security and him went walking around he ignored me over 10 times when I was trying to talk to him about the female security. We had about 15 guests left since he forced the entertainment to leave . We were standing at bar. ****** was by the white bin full of beer behind bar looking mad at his male security who was also behind bar and was saying he works one day that’s not his main job. Me the bride was going to order from bar with guests and groom when I was about to choose which bottle out of the 22 bottles we had. When I looked to my left ****** was there and I said “we have till 11:30 right” even though contract stated 12 he asked 3 days before if we can stop serving alcohol and liquor and music at that new time. He shook his head said no I said why (it was 10:15pm) he said because of circumstances that happened. As stated in contract only thing to end even was minor drinking none occurred. He was speaking of an argument. ****** stole goods

  Business Response

  Date: 01/06/2023

  First of all, let us apologize for answering late to this complaint request.  Somehow postal service never delivered it to us. We received a call from BBB , and we called them back right away. BBB told us there was a business complaint from one of our clients, but the reply to this complaint had to be done in writing not over the phone.
  
  As a business entity, we take complaints from our clients very seriously whether we believe the complaint is a legitimate one or not. A lesson is always learned from it.
  
  On November 26, 2022 ******** ****** booked an event: we returned to her the full amount of the deposit, and needless to say and out of courtesy we didn’t bill her for the extra hours.
  
  To set up the hall and out of courtesy ,again, we gave ******** two to three hours to do so. ******** was fully aware that the set-up time could be subject to change as long as she was informed ahead of time of this change. Set up time was changed only once, she was informed few days before of the event of this change, and she had no issues or complaints about it.
  
  ******** and management agreed that the event was going to begin at 4:00 pm, and by midnight all guests should be out of the premise. She complaints that she could use the hall the entire day.
  
  ******** was explained that there was an issue with one of the toilets; to have the toilet in working conditions,  we decided to have an employee there for the entire event to assist her guests and to maintain the men’s bathroom clean, and ******** and Groom agreed.
  
  Guests are not allowed to have alcoholic beverage outside of the hall, but some of the guests were drinking outside and furthermore doing drugs. Guards advised guests that drinking outside of the building was prohibited needless to say using drugs. They answered to me and security very aggressively, “who that F. Are you.” They were notified three times, and the last time we let them know that the event could be stopped for this reason, they just laugh. 
  
  By 8:30-9:00 pm several of the guests were completely intoxicated;  Some of the guests started a fight and got violent among themselves.  At 9:00 pm a fist fight broke up by the men’s bathroom, but thanks to God,  guards were able to contain it.
  Things were getting out of control when one of our female guards was trying to calm people out; according to the guard testimony, the bride being already totally intoxicated and instead of trying to mellow things out among her guests, harassed and insulted the guard. At this time the guard felt threatened, scared and outnumber by ******** and her guests so she mentioned that she could use her pepper spray if she was attacked. I am sure if ******** would have been sober, she would have acted differently.
  At 9:30 management took the decision to end the event; in these circumstances.  management reserve the right to end any event if any type of physical violence can put in danger the physical integrity of anyone including guests, guards, or any other people.
  
  As a matter of courtesy, we allowed Stefanie’s closest family members to stay a little bit longer to sober up since some members of her family couldn’t stand up on their own. The groom and the best man thank us for containing the fights and not let them get out of control.
  
  Now we get to find out in her complaint that we supposedly stole some of her stuff; it is a very strong accusation that we take very seriously here.
  
  We returned the entire deposit to her, and we didn’t charge her for the extra hours she used the venue. If she happens to have any questions, she can feel free to call us up to discuss this matter.
  
  Sincerely,

  Customer Answer

  Date: 01/06/2023

   I am rejecting this response because:
  I have proof from the male security guard of everything and will be taking this to court legally. The owner watched the male security walk out with our items and said he never seen where they went but he knows the security took some items thankfully that security contacted us several times since the event and said himself ****** takes everything he wants. I have proof in messages times we’re changed for setup several times. I was told we would be able to have the hall all day NEVER in the paperwork/contract says event starts @4pm. Alcohol, food, drinks were stolen, and the person watching the bathroom was a teenager who stole gifts. Me as the bride was not intoxicated due to over 10 of my guests coming and telling me the female security threatened to body slam a lot of guests who were not intoxicated. The female security guard threatened to pepper spray a woman with a newborn in her arms is when myself and 2 other no intoxicated guests said no. Even the male security guard . As seen on ******s Facebook page the bathroom situation was not new, it has been an ongoing situation which would’ve been told before booking. It wasn’t just one situation. It was a leak from ceiling which flowed into a bucket which needed to be used to flush a toilet and 2 toilets were leaking themselves with blue bags under the toilets which we also have photos of. ****** is sadly lying about intoxicated guests barley being able to stand at the end no one at the end was drunk at all and ****** the whole time was standing by the ice chest full of beer that was later missing that we also have pictures of it there and the next day when he had us go it was gone. ****** completely ignored me when I tried to talk to him several times. He has cameras I hope he can pull them out and show the truth. As for a fight, there was not a fight, there was an argument not a fight, those 2 people were told to leave and left without a fight ever occurring. We also left several items and ****** never let us go back to get. He sent a deposit on a cash app we no longer have access to and it took awhile to get into it, he never sent a message or gave any type of “heads up “ on sending it to the cash app. I have tried to solve this problem with him a few times through text and the night in person. If I was very intoxicated and my guests to where they couldn’t stand I doubt we would’ve been up at 8am ready to go clean the hall, which ****** then said his wife had plans. His wife had nothing to do with the hall which was agreed we would clean the next morning which was also changed 3 different times . I find it highly disrespectful of being told I (the bride) was intoxicated when I also have proof of when I took my last drink of anything. Which was hours before we were told to leave, the groom also agrees. Companies like to get away with things that are not right and ruin peoples special day when they put so much money and time into it we shouldn’t have been treated that way and the male security agreed and also had stories of ******. 
  He also mentioned how the female security did try and break items we left and then got mad when he said no he was going to get ahold of us she then continued to ask him why and several days later still asking about him contacting us. ****** even got upset at my mother in law when we cleaned up the hall saying the recycling was for his kids. Also, the day we were cleaning up, ****** went inside with 3 teenage girls who are cousins and told them “I hear moaning in the back room” the girls went and said what are you talking about he then laughed and walked away the girls then came and told us. I tried to talk to ****** several times when we were cleaning up he ignored any attempts I made. At the beginning was also told several times he would be there to open the door for us, the 2nd time he gave was 12pm the wedding started @1pm at the church. Since ****** wasn’t there @12pm to open the doors for family to drop off cake and other items family then went after the ceremony to take other items and do last minute things that needed to be done such as take the food there and set it up, since ****** wasn’t there @12pm they arrived around 3pm and started setting up, I arrived around 3:30pm-4pm to the hall. ETC.