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Business Profile

Fire and Water Damage Restoration

Beam & Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Q g G

    Date: 06/30/2023

    Calling this company "unprofessional" would understating it. After 45 days, of constantly trying to get some communication (emails/voicemails) from someone, Lauri finally came for an estimate ( which she failed, so she came after another 26 days after again multiple requests put in). The insurance & mitigation company did their jobs efficiently & timely manner. The most frustrating part is that, how ineffective their automated phone system is. The only way to talk to someone is if you call their number & press "option 2" which is for new customers (NEW MONEY). If you go with option 3 or 4 (For Existing customers, or claims, it will 95% get sent to Voicemail (regardless of time of the day). I would encourage to feel free to try it yourself & prove me wrong.. I will be uploading the videos to this proven hypothesis & will be linking video to this. After I addressed this proof with video evidence this time, I got threatened that I'll be "Done & Finished" if showed anyone those videos (2 times before they said that it's by chance option 3 & 4 weren't free ** after the 3rd time, Them & I both knew that it was just below average, sub par customer service.)
    From other reviews, I can say that they clearly deprioritize insurance claims, to a point where upset customers retort to going with other contractor (after Restoration company wastes at least 2-3 months before even going out for an estimate). I was able to get an inspection date (same company) set up very quickly when I disguised as someone else (and mentioned I will pay out of pocket). I was given an estimate to finish the entire job (same job that I originally wanted done) in 5 weeks LOL. So this is why I URGE everyone please do you reattach before giving them any business, because potentially your money is going to waste. I am already filing multiple complains with Dif organizations (with the threat videos) & looking into taking legal action. I am reaching out to other folks who wronged by these thugs.

Beam & Company, Inc. is NOT a BBB Accredited Business.

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