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Business Profile

Fire and Water Damage Restoration

Disaster Restoration International - DRI, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed 3 contracts for 3 separate repair jobs on my home in 2021. All within the first few weeks of 2021.
    1. First job was to repair a ceiling leak in the living room.
    2. Second job was to repair a fire damaged wall on my back patio.
    3. Third job was to repair a leak in the roof.
    My home insurance (*******)
    Would cover the first 2 jobs. The 3rd was to be out of pocket.
    I paid a deductible of $1000 for each of the other 2 jobs for a total of $2000 to DRI in April of 2021. They sent me a receipt which I still have, and cashed my check.
    They came in Aug of 2021 to fix the roof (3rd job on the list above). That was to cost $806.13 out of pocket. I was happy with this job.
    For the other 2 jobs they have never come to do or schedule any work. They don’t answer my emails or calls. The lady who answers the phone never has anything helpful to say and only says she will pass on my message.
    I wrote a letter to request a cancellation of the contracts. This was emailed to them around Jan 20 2023. I called to confirm they got the email and they said yes they would complete my request in a few days. The email I sent included my receipt for the $2k I paid and copies of the contracts. I even did the math for them and requested they take the $806.13 I owed and repay me the remaining $1193.87.
    Their contracts state that work should begin roughly 2 weeks after signing of the contracts. It has now been 2 yrs. Their contracts also say that refunds should be issued 48 hrs after receipt of this request. It has now been 2 months.
    I am beyond frustrated and don’t know how to hold them responsible. Can you please help me get my refund?

Disaster Restoration International - DRI, Inc. is NOT a BBB Accredited Business.

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