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Business Profile

Freight Forwarding

Ritchie Trucking Service Holdings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

This profile includes complaints for Ritchie Trucking Service Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Ritchie Trucking Service Holdings, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/17/2022 we purchased a refrigerator from Costco. R***** trucking service delivered on 07/21/ 2022. To my home 9*** ** ******** ***** ****** ** ***** when the refrigerator was delivered and install in my kitchen. I notice ripped on my flooring and called the delivery company as well as costco.com. The company from R***** trucking service gave me a call the next day and said that they needed to come and take pictures which they did and said that they were going to reply back to me. I also got a letter back from Sedwick and spoke with Jasmine Gillespie and I have a claim number Claim number 4***************. I have no response back from R****** company till this time and my floor is hasn’t been repaired. I would like for this to be settled to where I have my floor back in my kitchen how it was the last time I spoke with R***** company was December 16, 2022. Spoke with M***** Receptionist and said that Kyle is no longer working in the company and spoke with Z**** on 12/21/2022 and said that he would give me a response and I would hear from somebody can you please see what can it be done this is to long of a period with no response

      Business Response

      Date: 02/15/2023

      Hello,

       

      We spoke previously regarding this claim (attached). I have attached images and documents related to this case. I have included the claimant into this correspondence for transparency. Similarly, the claimant has provided a quote for repairs

       

      Please let me know how you would like to proceed.

       

      Thank you,

       

      K*** *******

      Business Response

      Date: 02/23/2023

      Hello,

       

      After receiving your notice, I forwarded the quote provided to the independent contractor responsible for the delivery/installation (JS Installations). I would note, Ritchie Trucking Service, assisted solely in the warehouse operations. The work performed (and damages allegedly sustained) was carried out by the aforementioned contractor.

       

      I have followed up with the contractor regarding the information to date. I will notify the claimant and the BBB of their next move.

       

      Regards, 

       

      K*** *******

      Customer Answer

      Date: 01/31/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Good afternoon ******,

      Just letting you know that ******* has completed the flooring in my home. I am so happy thank you so much and I also including ****** from Better Business Bureau to let her know and for the pictures of the attachment that showed the correction of the floor if you have any questions you could give me a call ###-###-#### 

    Ritchie Trucking Service Holdings, Inc. is NOT a BBB Accredited Business.

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