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Business Profile

Furniture Stores

Quality Furniture N Home Design, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Quality Furniture N Home Design, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quality Furniture N Home Design, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I purchased a sectional couch from the Fresno Store. One of the pieces didn't match up and was lopsided but the delivery guys said to call the store. The stitching soon started coming out on the chaise.
      They finally sent a tech out and then he took pictures and ordered a part. Months later, a tech came out and put the part on and we told him that one of the seats makes a popping noise when sitting and getting up plus the stitching issue. We are now in October and every time we call to see what is going on, its excuses and the person we need to speak with is out and the person who fixes the stitches no longer is there. I talked with ***** and she was going to look into it and call me back the following week. That didn't happen, so I called again and she wouldn 't even come to the phone but had them relay a message to me that they were going to have a tech come out this Thursday or Friday. Not only did I pay in cash but also purchased a extra warranty from them and after 10 months, have still not had my issues taken care of. At this point, Im ready to file a claim with the Dept of Consumer Affairs as well as a small claims action against them.

      Business Response

      Date: 10/04/2022

      we apologize for any delay and the inconvenient, our service department try their best to get things done on a timely matter, unfortunately we cant control the manufacturers and their delays, the service team did inform me that they spoke to you today and are scheduled for a technician tomorrow. i apologize again for the delay.

      thank you

      Customer Answer

      Date: 10/05/2022

       I am rejecting this response because:


      This is not true. I called on Monday and was told they were going to schedule a tech for Thursday  or Friday of this week and would call me to schedule the time and day. I have not heard back from them at all. As far as manufacturing delays, this is also untrue because they want to have an in-house tech try to repair the stitching that has been like this since before April and still not fixed. The other issue they looked at already and have done nothing, they had a tech out twice and the missing footing that was for another piece was finally corrected but the other issues have still not been addressed. 

      Business Response

      Date: 10/07/2022

      We were supposed to send a technician for Thursday or Friday but unfortunately the technician said he couldn’t do it so we are  replacing the damaged piece and we have scheduled the customer to go out on Monday

      Thank you 

    • Initial Complaint

      Date:10/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second time filing against Quality Furniture. The first complaint still has not been resolved. After financing the Furniture in April the couches still have not been repaired with a warranty that I purchased. At this point I feel robbed and unsatisfied with quality of Furniture and the negligence of the company. I'm surrendering the Furniture without stocking fees due to company not following up with insurance claims. You can't sell broken merchandise and expect for it to be ok with the consumer. I also have stopped payments with the advise of Syncrony bank. Because of receiving broken merchandise they have been sitting in my garage.

      Business Response

      Date: 10/04/2022

      we apologize for any delay and the inconvenient this may have caused, our service department try their best to get things done on a timely matter, unfortunately we cant control the manufacturers and their delays, the service team did inform me that they tried to call today and left a voicemail, please contact the store so they can schedule you for your repair.

      thank you

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a bedset delivered from Quality Furniture in the second week of July. The headboard was damaged. We were told that a technician would come to repair the headset. I have been calling the store for the last 2 months. I am getting the same answer that they are working on it. I talked with the manager last Friday and she assured me of getting a phone call on Saturday or Sunday to make an appointment. But nothing has happened yet. I paid almost 6,000 dollars on this bedset. If i ask them to change the headboard, they just tell me to wait for the technician. It is very annoying to know that these people do not care and do not show any professionalism in their work.

      Business Response

      Date: 09/09/2022

      To bbb& customer 

      I first would like to Apologize for any inconvenience, We are sorry for the wait for the technician to come out and service your bed unfortunately the manufacture did take a delay and we did inform you it might take a little bit of time but we have spoke to the customer and have scheduled him for next week for his bed service to be repaired

      Thank you 

      Customer Answer

      Date: 09/09/2022

       I am rejecting this response because: I didn't  get any phone for an appointment next week yet.



      Business Response

      Date: 09/15/2022

      The customer was notified of the call, we called customer again and the technician was scheduled and confirmed again with Customer

      Customer Answer

      Date: 09/15/2022

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:08/14/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5th I received a dining set from this store, all the chairs were broken, the delivery guys said please sign this just means that you received the furniture not that its in good condition and call the store to have this fixed, I talked to ***** right away after delivery and I was told everything would be fine, that I would receive a phone call by **** the end of the day if not the day after and they would send a technician to fix the chairs, this didn’t happen I waited a few days and called the store I was transferred to **** and she said that it was going to take longer and that she needed more information, I asked to talk to a manager she said there was no other person to talk but her, she sent me an empty email so that I could reply with my pictures, I did today is the 15th and I haven’t even received a reply to the email, I just want a dining set I can use, Im willing to workout this situation but they just ignore whats going on.

      Business Response

      Date: 08/15/2022

      To bbb & customer , 

      The customers did report the damage and the service department did inform her they were going to be fixed, and we spoke to customer today and confirmed for them to be fixed on Wednesday with our service technician. 

      Thank you

      Customer Answer

      Date: 08/17/2022

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although they did not keep me informed and there was a lot of misunderstandings today my chairs were fixed as promised, thanks

    Quality Furniture N Home Design, Inc. is NOT a BBB Accredited Business.

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