Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Wilson Homes in 2021. I was told I would receive a warranty walk-through after the 1st year and Wilson Homes would correct all issues. I took a video of the walk-through and kept text message communication between myself and Wilson Homes warranty/property manager, *****************. There has been an issue with my doorbell ringer and it was said it's due to too much power going to my "transformer" in my garage. **** said he would get an electrician out to fix it and that has never happened. I've left numerous voicemails, text messages, and emails and there has been no response on Wilson Homes's part. I would like to hear from Wilson Homes, as this was a problem under my "1-year warranty" and now that I am past that, I feel like they should still take care of this problem.

  Business Response

  Date: 10/12/2023

  We did not have any record of a complaint or concern from this homeowner.  Once we received the BBB complaint and learned that there was an issue, we immediately telephoned and e-mailed the homeowner.  She has finally responded and an appt with our customer service team has been set for 10-16.  We will respond further to the complaint once the appt has been completed.

• Initial Complaint

  Date:08/13/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Wilson home in November 2019 and we had pointed many issues on the walkthrough and Wilson also provided a one year warranty , we had several issues such as exterior paint defect, holes and cracks in the wall, bathtub is not secured properly, roof leaks, the bathroom mirror was cracked when we moved in and we have repeatedly complained to them about these. Their contractor **** has came many times and assured us that this will be taken care of which was many months ago but now the *************** are not replying to our emails or voicemails left. We even tried reaching their contractor **** and he is not responding either, our neighbor is also having the same issue and we have reached out to Wilson many times and they never reply and we bought the house as we had one year warranty and it a brand new home but the house had multiple issues when we did our walkthrough and many soon after we moved in but Wilson has not helped with repairs as per their agreement and dont even bother replying.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so im reaching out in regards to a wilson home i have had nothing but issues with it and the warranty department is horrible you call the office and leave a message with the warranty department they do not answer your call and never return your call same with tryin to get a hold of the warranty rep he never answers or respond back to any messages oe phone calls i have been sending emails out since december of last year when our one year warranty was up and they were suppost to come out and do an inspection thwy never did my cabinets in my kitchen never got repaired i have windows that need to be fixed my sliding door there is a crack in the bath tub one of the windows in the master bedroom water gets in the track when it rains that has never been fixed also no touch up painting or stucco work i have talked to a couple neighbors and there having the same issue with the warranty department they have leaks in there roof there garage door touch up painting stucco work its bad something needs to happened and they need to take care of this warranty stuff for all these people that need there stuff fixed

  Business Response

  Date: 09/01/2023

  Dear Sirs:

   

  We are counsel for Wilson Premier Homes and Wilson Homes (together, Wilson).  Wilson has received the complaint referenced above and is in the process of investigating same.  The notifications from the BBB were not responded to earlier because they were sent to the e-mail of an employee who has unfortunately been on an extended medical leave. 

   

  Wilson takes the satisfaction of its homeowners and its unblemished BBB rating very seriously.  Wilson is investigating this matter and will be responding through your website not later than September 15, 2023.

   

  For reference, although we hope there will not be any future complaints, please use warrantyadmin@wilsondevelopment.com as the contact e-mail for my clients.

   

  Thank you,

   

  *****************

  *****************************************

  *******************************************************

  ******, **  93720

  Phone:  ***********************

  Fax:  **************

  Cell: **************

  Website:  ********************

  Customer Answer

  Date: 09/01/2023

   I am rejecting this response because: they have not done what i told them to do 
  
  
  

  Business Response

  Date: 09/07/2023

  There is nothing for the consumer to reject or not reject.

  The prior message from our counsel explained the lack of response and promised a complete response following the investigation by our company by September 15

  See below

  ______________________

  Dear Sirs:
  
  We are counsel for Wilson Premier Homes and Wilson Homes (together, Wilson).  Wilson has received the complaint referenced above and is in the process of investigating same.  The notifications from the BBB were not responded to earlier because they were sent to the e-mail of an employee who has unfortunately been on an extended medical leave. 
  
  Wilson takes the satisfaction of its homeowners and its unblemished BBB rating very seriously.  Wilson is investigating this matter and will be responding through your website not later than September 15, 2023.
  
  For reference, although we hope there will not be any future complaints, please use *************************************************** as the contact e-mail for my clients.
  
  Thank you,
  
  *****************
  *****************************************
  **********************************************************************************; 93720
  Phone:  ***********************
  Fax:  **************
  Cell: **************
  Website:  ********************

   

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wilson homes has failed to inspect and repair my roof. They are avoiding me and keep telling me that they are going to stop by and look at the issue. I noticed them about this over two weeks ago. My son has a chronic asthma condition. This is the reason for my concern. There is water getting into the walls of my home because unfortunately there was a human error. They missed the wood beam know as the facia the tile was not secured properly. They told me that this is not covered that they do not cover slipped tiles. I understand that but their warranty also states that workmanship is covered and the reason for the slipped tile is due to the fact of workmanship error. The mail missed the facia you can clearly see it. I have proof and better pictures and videos that show they clearly missed the wood beam. This has caused water damage and possibly staring to grow mold.