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Business Profile

Handyman

Hands On Work

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called this company to come and repair a propane gas pipe in my sons food truck. While they were working on the pipe. They pulled a line which set off the surpression system. This mistake cost me a lot of money to have someone come out and reset/recharge the system. Also the chemicals messed up our floors which will cost $$ and time to fix it. While talking with the surpression owner (****) states the gas pipe worker had to pull this line hard to trigger it. It was not a little pull. It was a hard pull. The Hands on Work company took ownership on accident and agreed to pay me back the 250$ but ****** keeps standing me up or making excuses. I went to met him and he states he was at the health department. Now he just does not return my calls.

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/13/2024, took food trailer for minor remodel to bring up to code & 2months later not complete. ****** ******* has lots of legal cases against him in ****** / ***************** pending. He does not care. He is registered *** offender. I paid him $6k and 2months lost--he is a con artist.

  • Initial Complaint

    Date:10/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased a 16 foot food trailer May 23, of 2022 I paid Hands on Work Trailers approximately ****** in Cash. The owner will not give my the food trailer and stop communicating with me as of January 25, 2024. I have my contract and all my receipts I have all the text message phone conversations printed out as well. owner will not resole issue with me at all, owner will not reimburse any moneys. I have lost out on thousands of dollars because of Hands On Work Trailers.

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For three years we have been struggling with them they finally gave us the food truck in December only for it to have to be returned due to a lot of errors that the food truck had. It would if had never passed inspection because of water being able to go in and windows and a lot of other problems with the building of it. Not only did we loose our business partner because who waits 3 years for a brand new built food truck but it weve been waiting while the whole food truck is paid in full. The owner fails to keep us updated and continues to promise it will be done for sure next week, this has been going on for 5 months. We go to the office its close the workers on the food truck only tell us theyll try to reach him, and they also receive no answer. When we try and to call him it goes to voicemail and when calling the office they put us on hold just to click on us. Gaslighting us that its not his fault that his workers messed up when indeed he should be responding as the owner and employer. Excuses like he was sick or he hasnt been able to come in to the office. The amount of stress and money wasted in the commute from ****** sometimes even three times a week to ******. Also knowing that there are other people going through the same thing struggling with this same business.

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an incomplete trailer that was supposed to be finished withing 4 months. I I've have been waiting since 2019 for the trailer to be completed per our contract with ***************************** at Hands on work ***********************************************************. I received the trailer without blueprints or permits and missing equipment with a 50 gal freshwater tank instead of the 100 gal tank that was requested. I have call logs, text messages, emails and receipts. The contract states I would recive a trailer permitted ready to use once picked up unfortunately this was not the case. I've been patient with this company and this owner to try and get this resolved and have had no luck. It seems they don't have blueprints or permits as of 09/25/23.

  • Initial Complaint

    Date:08/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A year and a half ago, I went to hands on works so they could build me a footruck, he told me he would have it built in 3 months. I gave him 29,500$. I went 5 months later and he still hadn’t build the food truck. He asked for a month longer so the truck could be ready. Now I asked for my money back and he agreed to meet me and give me my money back, but he never showed up and he doesn’t answer my calls. And he hasn’t re turned no money back.

Hands On Work is NOT a BBB Accredited Business.

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