Complaints

This profile includes complaints for Lee's Air, Plumbing, & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lee's Air, Plumbing, & Heating

  2440 S Gearhart Ave Ste 101 Fresno, CA 93725-1341

  
• 

  Lee's Air, Plumbing, & Heating

  5456 W Mission Ave Fresno, CA 93722-5367

  
• 

  Lee's Air, Plumbing, & Heating

  110 N Valley Oaks Dr Ste D Visalia, CA 93292-6790

  
• 

  Lee's Air, Plumbing, & Heating

  101 N Irwin St Ste 205D Hanford, CA 93230-4579

  
• 

  Lee's Air, Plumbing, & Heating

  755 N Peach Ave Ste 106 Clovis, CA 93611-7247

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired **** Air, Plumbing, and Heating because I had a leak coming from my secondary line on my air conditioner which meant that my primary line was clogged.I paid $50 for them to come out and inspect it. When they came out, I was told that The leak was coming from my primary line and that that the water leaking was normal and what it was supposed to do. Everything was supposedly perfectly normal and I had nothing to worry about. Later, the leak got worse, and I ended up calling another company. I found out that it was my primary line that was clogged and my secondary line that was in fact leaking. If I had left the leak as Lees Air, Plumbing and Heating wanted me to do, it would have caused damage on my roof. I called Lees Air, Plumbing and Heating and asked for a refund on my $50 and was told that the manager would contact me. I was never contacted. I would like my $50 back from Lees Air and Plumbing.

  

  Business Response

  Date: 10/16/2024

  Hello, after reviewing the invoice summary and recognizing that the plumber couldn't find the link and knowing another company went out to find the leak we would be happy to refund the $49 plumbing inspection. We will be refunding $49 to the credit card on file.  

  Customer Answer

  Date: 10/18/2024

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22428406, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with a salesperson from **** to get a quote for some work on my home on August 2, 2024. They provided a quote and I paid a 10% down payment of $770. On August ******, **** called indicating the quote needed to be a few thousand dollars higher. I canceled the job with them immediately and requested return of my deposit. They said they would return my deposit but they never did. They stopped returning my calls. I had to submit a dispute with my credit card company to get my money back.

  

  Business Response

  Date: 09/09/2024

  Dear *******,
  Thank you for bringing this matter to our attention and giving us the chance to improve. We sincerely apologize for the delay and lack of follow-up regarding the deposit for your gutter job. Weve notified both our operations manager and accounting team to ensure that your refund is processed promptly to your **** card.
  *****, our operations manager, will personally follow up to confirm that everything has been handled correctly and that the refund is completed. We appreciate your patience and understanding, and we are committed to making things right.
  Thank you again for allowing us the opportunity to improve. We look forward to serving you better in the future.
  Sincerely,
  The ***** Air, Plumbing, Heating, & Roofing Team

  Customer Answer

  Date: 09/13/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had ***** Heating, ******************************** come out to do an AC tune-up after finding a summer discount they were offering. The technician was very nice, but he informed us that our AC compressor was about to fail any time, the parts were not longer available, the coolant was not longer available, and our furnace in the attic was covered in rust and was corroded (he showed us a picture). The unit he was inspecting is 15 years old. He informed us that we would need to replace the entire HVAC system, including ducting. The service manager, ****, called later that day and provided us with quotes for three different systems, ranging in price from $26,000-$30,000.We decided that before committing to spending that much money, that we didn't really have to begin with, we'd get a second opinion. We contacted another local ************ that we had used before and they told us the complete opposite. Our compressor would probably need to be serviced again next year, but the parts and coolant were readily available. Our furnace didn't have any rust on it (again, he showed us a picture and it was a completely different picture than the one ***** showed us). We were told that our system was working fine and we definitely did not need to replace it.After telling people about our experience, we've heard from multiple other people that they themselves or someone they know had a similar experience with *****.I can provide a digital copy of the new system quotes as well as the receipt from the second company detailing that we did not need a new system.

  

  Business Response

  Date: 08/28/2024

  Dear ****,
  Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and any miscommunication from our team.
  We understand that you were not satisfied with the service provided, and as a gesture of goodwill, we would like to offer a refund of the $99 service fee. This will take about 3-5 business days to see the refund on the **** card. 
  Regarding the confusion between the furnace and the evaporator coil, we realize that our pictures showed the evaporator coil, which is also located in the attic. The evaporator coil is indeed connected to the condensing unit outside and the compressor, which circulates the refrigerant. After reviewing the images, we do see issues with the evaporator coil, which aligns with the findings of the other company you mentioned regarding service within the year.
  To investigate this matter further, we would appreciate it if you could share the photos of the evaporator coil taken by the other company. This will help us gain a clearer understanding of the situation.
  We also want to advise against topping off the system with phased-out refrigerant like R-22, because it will lead to further issues down the road and not provide a permanent fix. Although R-22 is still available, it is only in recycled and stockpiled quantities from before 2020 in which we do not carry and to prevent future headaches down the road for the customer.
  For your reference, we have attached the pictures from our findings, the refrigerant type used by your current hvac unit, and additional information provided by the EPA.
  Thank you once again for bringing this to our attention.

  Customer Answer

  Date: 08/28/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  We appreciate the prompt response! Thank you!

• Initial Complaint

  Date:08/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business has already been paid, but has been continuously harassing me with mail and emails stating they never got paid.

  

  Business Response

  Date: 08/05/2024

  Hello, 

  We apologize for the mistake with our accounting team and appreciate the screenshot of the paid amount. Balance has been zeroed. 

  Best, 

  *****

  Customer Answer

  Date: 08/05/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first thing that the estimator said was that I had six months to start paying on the bill. The entire job was 20,000$ and I asked for an itemized receipt so that I knew how they come to the quoted price they said that they would get that to me. Three weeks later I received a bill from the ****** so I called the ****** and they said they didnt know anything about it so I filled a complaint. The ****** requested an itemized receipt but they pretty much refused so now the ****** said that theres nothing that they can do. So as of now I dont have an itemized receipt and no six months to start paying. I believe they tell you these things to get you to sign on the spot so they have you. In my opinion this is gouging and taking advantage of the public.

  

  Business Response

  Date: 08/06/2024

  Hello,
  Thank you for bringing this matter to our attention. We appreciate your patience and want to address your concerns thoroughly.
  Regarding the invoice sent to ********, we have attached the signed estimate for your reference. This estimate outlines the full scope of the **** system installation. Please note that our point-of-sale system is designed for flat-rate pricing, and as such, we do not provide itemized billing. Over the years, we have successfully worked with ******** using this flat-rate approach, consistently transacting the total amount for completed work as outlined in the estimate.
  Additionally, we have included the details of your approved financing plan with GreenSky for your convenience:
  Plan Number: 9998
  Plan Description:
  Loan Term: 180 months
  Purchase Window: 6 months
  Introductory Period: Begins at approval with up to 6 payments (the actual number of payments depends on the first transaction date) ranging from *******% to *******% of the total purchase amount, not to exceed the principal balance.
  Post-Introductory Period: 174 amortized payments based on the principal balance 6 months after your approval date.
  Interest Rate: 7.99% - *****%, based on creditworthiness, as disclosed in your loan agreement.
  Regarding the six-month payment start period, we want to clarify that while the plan does offer an introductory period, this period begins immediately upon your approval. Payments during this period are calculated according to the terms specified in your loan agreement.
  Please let us know how you would like to proceed or if there are any additional steps we can take to resolve this issue. 

  Customer Answer

  Date: 08/08/2024

   I am rejecting this response because:
  
  If I go to the hardware store I get a itemized receipt, if I go to the grocery store I get a itemized receipt if I go to a restaurant I get a itemized receipt. I am a consumer and I was charged ****** dollars for two days work so as a consumer I should have the right to see just how they came to ****** dollars. I would like to know what the material and labor cost was and the markup. The way it was explained to me was that I had six months to start paying on this bill.

  

  Business Response

  Date: 08/16/2024

  Hello,
  Thank you once again for bringing this matter to our attention. As mentioned earlier, our home improvement contracts are based on a flat rate pricing model. This means that the total cost of the service is determined upfront and remains fixed, regardless of the time, resources, or effort required to complete the job. This approach eliminates concerns about unexpected cost increases and provides clarity from the outset.
  Unlike grocery stores, which provide itemized receipts for products, our services are bundled into a single price, similar to how restaurants list menu prices without detailing the cost of individual ingredients.
  Regarding the financing, to clarify, the purchase window was 6 months, not 6 months to start payment. As a gesture of goodwill, we are willing to cover the first three payments for the service provided on the new hvac system installation.

  Customer Answer

  Date: 08/19/2024

   I am rejecting this response because:
  Its been my pleasure bringing this matter to your attention what you do about it is up to you.  I personally have never heard of a contractor charging a flat rate for remodel work.  Charging a flat rate just means you can throw any cost you want in and hide it in your flat rate.  That in my opinion is deceptive and taking advantage of the public. I believe the consumer has every right to know how much the job costs with an itemized cost list if not then your just charging the consumer what ever you choose. If your services are bundled then how did you come to the bundle price for the job you did on my home?  I am still requesting an itemized list of the job you did on my home.  Unlike you the consumer has some control of the price they pay in a grocery store or a restaurant.  Regarding the financing your estimated led me to believe I had six months to begin paying and how lucky I was to have that option it was your estimater that didnt know the difference between the purchase window and the start payment window.  As far as your gesture of good will thanks but no thanks.
  
  

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, *************** installed new duct work and a HVAC unit in our home. The system was manufactured directly by *****, using parts they sourced. This installation service was good and the system seemed to work well. We are also involved in the Membership program that provided for biannual system tune-*** and other services. Two weeks ago the blower stopped working on the system, and we reported that on Sunday, March 3, 2024. A technician came the following day and inspected the system. He noted that the blower motor, blower motor control unit, and air purification system had a surge and were not burnt out. The 3 items required replacement. He stated that parts were not in stock, but he was speaking with the supplier and stated that it take a week to get them in. While I was not happy that neither ***** nor their supplier maintained a stock of parts that they SOURCED for their own PRODUCTS, I trusted that this would be dealt within the stated timelines. Note: the technician was excellent. There is NO complaint about him.On Tuesday, I called and asked for an update since the week had expired. I stated that I had not heard anything. I was extremely disappointed that ***** could not support a system they manufactured less than 2 years ago (August 2022). I was told that dispatch would be notified and someone would get in touch with me for an update. I didn't hear anything, so I called back yesterday and expressed my extreme dissatisfaction with *****. As of this morning, 3/15/2024, I have not heard anything and suspect it will be over 2 weeks before parts are received and repairs are completed.It's obvious that ***** and their suppliers maintain inadequate supplies of parts for their systems, probably to lower their own inventory costs. The *** for parts is probably *****, which makes this philosophy predatory for the consumer, because the consumer bear the brunt of any issues. If this were summer, this would be utterly catastrophic for my family.

  

  Business Response

  Date: 03/15/2024

  Hello *****, thank you for bringing this to our attention and giving us the opportunity to improve our services. We are glad to hear our team and technician has been professional through the process until the scheduled repair. We understand your frustration and apologize for the lack of follow through from our team. We investigated the matter and saw that we are schedule for tomorrow to fix the issue. Our operations manager is aware of the matter and will be following up on Monday to go in further detailed on finding a full resolution. Again, we appreciate the opportunity to make this right. 

  Customer Answer

  Date: 03/23/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25. 2023 I had 4 different techs from lees out to try and resolve why I wasnt getting water to the water line at my refrigerator hookup. I had previously had had a contractor tell me that the line under the sink likely just needed to be hooked up to the fridge water line. Told that to the Lees supervisor when he arrived on-site and he didnt even look to see what I was talking about and told me no that wasnt the issue. Against my better judgement I allowed them to proceed with what they thought was the issue which cost over $1700 and they abandoned a water line and made 3 holes in my wall which I now have to pay to fix and it turns out after having someone else come and re-look at the work **** did that none of what they did was needed in the first place. I had to have everything they did redone to the correct plumbing so I wasted over $1700. The techs were completely incompetent and sloppy.

  

  Business Response

  Date: 08/29/2023

  Hello, 

  Work was done and completed. We understand *****'s frustration and will be reaching out to her to solve her concerns regarding the water line.

  Thank you for bringing this to our attention. 

  Best, 

  Josue 

  Customer Answer

  Date: 09/01/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 13th I had a different company come out to look at my split AC unit because it didn't work at all. They told me that my AC compresser is out. I have a warrenty that was with a previous company, which Lees bought out that company when they went out of business along with our warrenty. I called Lees to see if they would honor their warrenty with the AC compresser. They have been out to our place several different times previousely. I spoke to the receptionist and she told me they would come and look at it, until I gave her our address. Then she says, is this a mobile home? I said yes. Then she said Oh, let me talk with my manager, we don't service mobile homes anymore, due to our new policy. I told her we had a warrenty and that they have been out here several times in the past. She put me on hold, to talk to the manager, I guess. Then she came back on the phone and told me they won't come out to my home anymore. I asked her, Even though you have a warrenty? She said yes. I just want my AC compresser fixed according to the warrenty I have with them.

  

  Business Response

  Date: 09/26/2022

  To whom it may concern:

  
  

  Thank you for providing this information. After further investigation with our phone recording and history on the account, the customer is correct. Our CSR failed to identify this as a customer of Marthedal. Marthedal is a company we acquired 2 years ago. We will be reaching out to this customer to identify the ac issue and confirm if the ac unit is still under warranty with the manufacture. The matter should be resolved by the end of the week. 

  
  

  Thank you for giving us the opportunity to resolve this matter. 

  
  

  Best, 

  
  

  ***** 

  
  

  Lee's Air, Plumbing, & Heating 

  5***********

  
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022 I spent a little over $2000 to have my air conditioner repaired even though the unit was less than two years old. The unit start working in June a service representative came out and said there was no issue with the unit or his repair but did add a little coolant because he said it was low. Now in August the unit stopped working yet again and I am being told it’s because there’s a leak in the coolant system and that would be another costly repair in the amount of $5000. An air conditioner that is 2 years old should not need $7,000 in repairs. That’s the cost of a whole new unit This seems to be technician or perhaps manufacture or installation error when it was installed by lees air. This unit maybe a lemon but it is completely unreasonable to request that I pay or any customer pay for another repair in the circumstance when it should’ve been caught or corrected at the original repair or when he came out when it wasn’t working the first time. The unit had no issue with a leak until it was repaired in May which leads me to believe it was the technician when he did that repair cost it or to give the benefit of the doubt the manufacture product is that poor perhaps but I am shocked that the customer service and quality of work has been so poor. I am requesting for this to be fixed with no additional charges for me

  

  Business Response

  Date: 08/10/2022

  To whom it may concern:

  
  

  First, we would like to apologize for the late response on this compliant. After receiving the second notification yesterday, we were quick to response to the customers concerns and currently in the process in resolving his unit not cooling and the repair cost. We ordered the part from the manufacture and the part should arrive this coming Friday and repairing his system that same day. We involved the service manager and general manager to ensure everything runs smoothly on the repair and job. 

  
  

  Thank you again for notifying us and giving us the opportunity to resolve this issue. 

  
  

  If you have any questions, please feel free to reach out to us and ask for Chad, our general manager. 

  
  

  We will be responding again on Friday to give a status update. 

  
  

  Best, 

  
  

  ***** Management