Complaints

This profile includes complaints for Len's Lawnmower Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Len's Lawnmower Service has 2 locations, listed below.

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  Len's Lawnmower Service

  5170 W Shaw Ave Fresno, CA 93722-5028

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  Len's Lawnmower Service

  4691 N. Blackstone Fresno, CA 93726

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my Toro Grandstand lawn mower at the business a year ago to replace the motor. I would call, i would swing by with my service ticket number to see how much longer it was going to take to get it back, I was given a lot of run arounds. Right before New years 2023 I was told that he had brought in my lawn mower into the showroom due to rain or weather. The owner/mechanic called me and asked for a payment for the service. Today March 6, 2023 I walked into the shop to give a payment for the service and I was told that my lawn mower was sold with no kind of heads up to let let me know that he was in the process to sell my lawn mower. I never recieved a letter, a phone call, a message to let me know he needed my lawn mower to be out. If I was warned that this was going to happen I would have picked it up asap. Its a $12,000 machine I would have never agreed for the shop to sell it. I had heard by other customers, other companies that they sell customers property, that they take too long to fix the machines, but I always took my lawn mowers there to get fixed I trusted them and I am still in shock that they sold my property.

  Business Response

  Date: 03/16/2023

  On April 21, 2021, Mr. ******* brought in a Toro Grandstand mower for repair. After examining the mower, we concluded that the engine was no good and advised Mr. ******* that his mower needed a new engine. After getting Mr. ********* approval, we ordered the engine which was received in May 2021. Upon receipt of the engine, we contacted Mr. ******* via telephone and informed him that the engine arrived at our shop and the installation would be completed within the week. Mr. ******* stated that he did not need it right away and did not have the funds to pay for the repairs and requested that we hold off on the installation for a while. We agreed to hold off and waited for him to call with instructions to proceed with the installation. In June 2022, Mr. ******* came to the shop and stated that he was ready for us to move forward with the installation of the engine and that he had the funds to pay for the work. As requested by Mr. *******, we installed the engine and serviced the mower. Upon installation of the engine, it was discovered that the mower needed additional work on the deck. Once again, we contacted Mr. ******* via telephone and advised him of the additional work needed and a price for the additional work was agreed upon. Mr. ******* gave us his verbal approval to the additional repairs and price. 'Upon completion of the repairs, we contacted Mr. ******* the next day and advised him that the mower was ready for pick up at our shop. Mr. ******* stated that he would pick up the mower in a few days. A few weeks later we reached out to Mr. ******* reminding him that his mower needed to be picked up. We continued to communicate via telephone and text messages about every 3 weeks. Mr. ******* gave various different reasons why he had not or could not pick up with equipment. Some of the reasons given by Mr. ******* were: He did not feel well; He was working by himself; He had too many leaves to pick up; It's raining and I do not have the money. After various excuses from Mr. *******, he was advised that we needed to know when he was going to pick up his equipment and pay the charges owed. Mr. ******* was advised that if he did not pick up the equipment, it could be put into storage or sold for the amount to cover the charges that were due for the service and repairs completed by our shop. After Mr. ******* was advised of the action that would be taken, he still failed to pick it up the equipment. At the beginning of March 2023, Mr. ********* mower was sold for the amount owed for the service and repairs completed. No additional fees for storage or inventory were added to the sale amount and our shop made no profit on the sale of the mower. 
  On March 6, 2023, Mr. ******* came into the shop and stated that he was ready to pick up his mower. Mr. ******* was advised, by the owner of the business, that due to his repeated failure to pick up the equipment and pay for the service and repairs, the item had been sold for the outstanding charges owed. During that same conversation, Mr. ******* was also asked to take his other equipment that were in our shop's possession. Rather than agreeing to take his other equipment, Mr. ******* refused and made a large scene in front of other customers in our shop before leaving without his other equipment. 
  Our business has limited space to store equipment and we have very visible posted signs which indicated that any equipment left over 30 days can and will be sold to pay for charges due for work performed including possible storage fees. We have gone over and beyond in our efforts to work with Mr. ******* in the repair and service work to his equipment. The posted signage indicates that the action taken by our business could have taken place after 30 days, yet we held on to the equipment and attempted to work with Mr. ******* for 2 years until it was obvious that we had exhausted all efforts. 
  Enclosed are a few photos of the text messages and repair tag for Mr. ********* mower along with photos of the posted signage setting forth our business policy referenced above.