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Business Profile

Locksmith

1 Stop Lock & Key

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to make a key for my **** Someone came out to make the key . While making the key I realized my car needed gas and was missing a fuse. When the locksmith asked if anything was wrong with the car I initially stated no because I was unaware of there being no gas and a missing fuse until my wife informed me. While making the key the locksmith stopped once attempted again and when attempting the to make the key the second time I informed him of what my wife had told me. He then got upset and told me he was late for his next job and because I failed to tell him what was wrong with the car that he wasnt going to help me any further and unplugged the computer which stopped the programming in the middle of the process and since then my car is dead. He sent another locksmith out and he informed me my computer system was fried. I contacted the original locksmith and he told me theres nothing he can do to help me . I didnt pay for the services but I feel like my car was working fine prior to him attempting to program the key and now the computer system is messed . I contacted another locksmith and he said it can be fixed for an estimate of 950 .

1 Stop Lock & Key is NOT a BBB Accredited Business.

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