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Business Profile

New Books

Bushel & Peck Books, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Books.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a book that was advertised on Facebook for $23.24 on 9/10/22. I received an email the same day, saying the pre-order book was expected to ship on 10/4/22. There is NO order number in this email. Today is 10/21/22, and I have not received the book or any further communication. They have not responded to my email asking for an update. They have a spot online to check your order status, but you need an order number, which they DON’T give you. I clicked on the Facebook ad from which I bought the book, and read complaints from others who had ordered it in June and August of 2022, who also haven’t received their books or an email back to their responses. What a scam!

    Business Response

    Date: 11/15/2022

    Hi ******,

    Thank you very much for helping with this! We're very sorry the customer didn't have a good experience, but some of their assertions aren't correct. We do send out order confirmation emails, and our Shopify records show that one was sent to the customer on September 9. These emails, which we've included a sample of below, do also contain the order number for the customer's reference in large type at the top of the email. 

    It's true the order was delayed (our stock was delayed getting in), but our records show that the customer's order was shipped just a couple of weeks later on November 3 with the following tracking: ***************************************************************************************** It was delivered on November 5.

    It looks like the customer did email us on October 20, but we somehow missed the message. That was entirely our fault. We try to answer all customer questions within 1 business day, but that one must have slipped through!

    If there's any other information we can help provide, please do let us know!

    Sincerely,

    ***** *** *********

Bushel & Peck Books, LLC is NOT a BBB Accredited Business.

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