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Business Profile

Non-Profit Organization

American Representative Payee Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Profit Organization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American Rep Payee Services is taking advantage of my money where their not giving me my money on time when they say it's going to be on my debit card.

    Business Response

    Date: 11/10/2022

    Miss *******

    ARPS was established in May 1995 to support those who need money management of their Social Security Benefits and who may be at risk of financial exploitation. The organization operates programs to provide support and advocacy services to persons with mental, developmental, or physical disabilities arising from causes including severe illness, congenital issues, injury, the aging process, and drug or alcohol abuse in Central and Northern California.

    In October 2022 ARPS was notified by the Social Security Administration that Mr. ******* had moved to Gerber, CA. Since this is out of our Service Area, they requested that ARPS Conserve Funds and return to SSA so that they can redistribute to his new Payee.

    11/02 ****** CON FUNDS ***** ******* ****** 1,646.00

    His funds were mailed to SSA on 11/02/2022. The above check cleared our bank on 11/09/2022. Mr. ******* knew he was getting a Payee in Gerber, CA. He also knew that ARPS was no longer his Payee and returned his funds to SSA.

    Please feel free to contact me should you require any further assistance or additional information.


    Sincerely,

     

    **** **********

    Executive Director

    American Representative Payee Services, Inc.

American Representative Payee Services, Inc. is NOT a BBB Accredited Business.

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