Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought the publishing services of this company. After multiple concerns I requested a refund. Phase 1 10.27.23 ************************ project manager agreed to process a return credit to my credit card. As per our discussion over the phone, since you have decided to close this project and requested a refund, we will be initiating your refund amount $375. Which will be reflected in your account after 10 business days. Feel free to let me know if you have any queries or concerns and I will be happy to assist. Thank you! Good regards, *******************. Phase 2 11.22.23 Upon not receiving the refund check beyond the 10 day period, she then requested banking information of which I felt 100% uncomfortable and requested her to mail a check. So she agreed to mail a check to my address by stating:Consider this done.Phase 3 11.27.23 Over a month later, zero checks arrived. Today I requested ***** delivery of the refund check for tracking. Instead of agreeing to deliver, more red tape about who I speak with.So, I have circled back three (3) times via a to request the company to mail the refund check amount of $375 promised. Zero refund action was ever taken by this company.

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/23 transaction amt of $400.00 parties involved ***** ********, Amazon publishing profs 1 ***-***-**** address **** N **** Ave, ******, California ***** and her partner Simon Zimora 213-802-2738. Your assistance in this matter will be greatly appreciated. Awaiting your response.
  
  Respectfully yours,
  
  ******** ***** *******

  Customer Answer

  Date: 06/21/2023

  I'm struggling single mother and I was hoping this was true I've been anxious to publish my ***, at least I though.  Imade several contacts to ***** *** and was unsuccessful reaching her,so I started  doubting this process, so I contacted her via email to inform  her I was no interested in going forward with this project, that i would like a refund of $400.00 also ***** ***  has no poems to print book in my name therefore why would i continue with the process  when it appears she is scamming people of their hard earned money. Awaiting your response please.

  Ps this all i have to show. 

  Sincerely yours, 

  
  

  ******** ***** ******* 
  

  
  

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new author who recently self-published my first book and paid this company to help market my new book. They initially provided services and then upsold me for $300 to receive support in getting book reviews and they never delivered. I also received very bad customer service for the original product support and my Project Manager changed three times. They never delivered on the $300 service they primised. They also changed their site from amzpublishingprofs.com to amazonpublishingprofs.com, which seems shady. I have attached the zelle charge. I am also going to dispute the charge with my bqank.