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Business Profile

Pump Sales

Grundfos Pumps Manufacturing Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pump Sales.

Complaints

This profile includes complaints for Grundfos Pumps Manufacturing Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two Grundfos circulating pumps for a boiler upse ***** fr. The one on my heat system failed after about five months of operation. Called the installer and they changed it out. I have another one on my domestic hot water but that was still working and he wasn't authorized to replace. According to the tech though there have been multiple failures for this pump as it is "new technology." *********** was requesting that the failed pump be sent to them for evaluation. I believe that both pumps should have been taken out and replaced. I am also concerned about the pumps having some internal fault that fails again. *********** is very difficult to contact, hence this complaint

      Business Response

      Date: 10/14/2024

      Dear Mr. ***** ******,

      It was good to speak with you today.  In response to your question and comments about the installed pump, we will be sending you a replacement unit.  I will follow up with the shipping confirmation number via text.

      Thank you,

      *** ****
      Sr. ************* Consultant
      **********************, Lenexa

       

    • Initial Complaint

      Date:09/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My pump (Scala2) has been recalled and is within warranty. The company is not responsive and seemingly makes it very difficult to contact them. The issue I have is a known issue and my concern is that they are avoiding it until warranty expires. It seems like the simplest solution would be for them to ship me a replacement and a return package for the faulty pump.

      Business Response

      Date: 09/20/2024

      *****,

      Thank you for taking my call yesterday.  I am sorry for the trouble getting your Warranty resolved.

      Per our conversation, an order for a replacement pump is being enter in our system and shipping to your home address.

      I can e-mail you directly with a tracking number as soon as it is available.  Be advised, this may take 1-2 working days.

      Thank you again for bringing this to our attention.  And thank you for using Grundfos products in your home!

      All the best,

      *** ****
      Sr. Customer Care Consultant - Lenexa, **
      ********************** ***

      Customer Answer

      Date: 09/27/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      *** **** was extremely responsive to the issue and proactive in its resolution.  I really appreciate all his help.

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Grundfos SBA3-45 AW pump is under warranty and it stopped working. I tried to contact Grundfos for warranty service, but they don't have a phone number for end customers to call. They only let customers contact them through their website, so I did that & they responded 7/20/24 stating that a ************************* would help me. I have never heard from ***** or anyone else at Grundfos! So I contacted the company ********************* I bought the pump from for help. They contacted Grundfos and sent me an RMA form which I printed and included with the broken pump. **** tracking shows they received the pump on 8/7/24, but they have never contacted me or ******************* stating they would either repair or replace the pump. On 8/22/24 they apparently couldn't locate my pump but later found it. They have had my pump for almost 3 ************ haven't done anything with it. No contact regarding the status of the pump or whether they will fix it or replace it. They appear to be a large company who doesn't care about their end use customers. No customer service! I am out a pump and also $63.70 for postage to send the pump to them, and I have no idea whether they will honor their warranty or not.

      Business Response

      Date: 09/03/2024

      I am currently looking into this situation with our service department. I will respond again with an update within 24/48 hours. Thank you.

      *********************

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Grundfos Scala Pump died early this year. I spent several months tracking down Grundfos numbers and service sites through the manufacturer. The site does not have a service or warranty number. The site only has a form to fill out. I fill that out about 6 times. Never had the courtesy of a reply. Their published phone number says press on for service and then enter zip code for a repair facility near me. The phone just hangs up on me. ************ or888-237-1960 or ************

      Business Response

      Date: 11/30/2023

      With respect to this complaint 20832799-01588, please be advised that we have supplied a replacement pump to the customer to ensure their overall satisfaction. The customer filled out an end user form which was routed to our homeowner team. Our homeowner team then processed the request and sent the customer a new pump.

       

      Please dont hesitate to contact me should you have any questions, and I will be happy to assist.

       

      Have a nice day.

       

      Kind regards

       

      ****** ****
      Country President **********************************************

      Customer Answer

      Date: 11/30/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you for your assistance and resolving.

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Grundfos pump less than a year ago. It stopped working and the Grundfos company will not reach back out for warranty recall. The pump was around $800 USD

      Business Response

      Date: 12/19/2022

      This matter has been forwarded to Grundfos service and warranty.  However, because of the holiday, Mr. ******** can expect a response after January 3rd.

      • Grundfos Pumps Manufacturing Corporation is NOT a BBB Accredited Business.

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