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Business Profile

Sewing Machine Dealers

Authorized Vac and Sew
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Baby Lock Allegro Quilting and Sewing Machine for my daughters birthday, if you look at the website it shows in stock. I was informed that the machine would be delivered in 1 week, we are now working into 4 weeks and the sewing machine is still not been delivered. I live in another state so going to another store is not in my purview. I received many excuses as to why it is not delivered but nothing has been resolved. I will NEVER TRUST this store again. I should of bought it in *********** and had it shipped to her as this store is unreliable. SHAME ON YOU

    Business Response

    Date: 05/22/2025

    Dear ***,
    Were very sorry to hear about your continued frustration regarding the delivery of the Baby Lock Allegro Quilting and Sewing Machine.
    We completely understand how disappointing this experience has beenespecially when the order was placed as a special gift for your daughter. Please accept our sincerest apologies for the inconvenience caused by the delay and any miscommunication along the way.
    Wed like to clarify that after our earlier conversations with both you and your daughter, we understood that you were willing to wait for the machine to arrive. Following your most recent concerns, weve made several attempts to reach out again via phone and email to offer a resolution.We're more than happy to either issue a full refund or notify you immediately when the machine arriveswhichever option you prefer.
    At this time, we havent received a response, but your satisfaction remains a top priority for us. Please dont hesitate to contact us at ************ and ask to speak with the ******************** or reply to our emails at your earliest convenience so we can resolve this matter in the way that best suits you.
    We truly value your business and the trust you placed in us,and we hope to have the opportunity to make this right.

  • Initial Complaint

    Date:01/30/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a product that did not work and would like a refund but they will not respond to my messages.

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my mother (****** ******) up for a Brother Multi needle machine education class that was to take place on 12-8 and 12-9.
    I paid 49.95 for the class. I'm not sure of the circumstances that took place in the classroom; but i was called by Ms ******** ****** at about 930 am on 12-8 and berated for signing my mother up for that class, because i owned a machine similar to the one that was being demonstrated, and i did not purchase it at Ms ******'s shop. Ms ****** was very rude to me and stated I should have bought my machine at her shop, and was very upset with me for not purchasing my machine at her shop. I have previously bought other sewing machines there.
    My mother and i do not live together and my owning a machine purchased elsewhere, and my mother taking a class at Ms. ******'s shop should not have any bearing on each other. It was totally inappropriate for Ms. ****** to call and bully me for my mother being in the class, and me not purchasing from her store because i had shopped around for a better deal. The interaction was completely unprofessional.
    Ms. ****** further told me to inform my mother to not return to the class on 12-9 and that she was not welcome. The class fee was refunded to me. I was told i was no longer welcome in the shop.

    Business Response

    Date: 12/16/2022

    This was a "Try before you buy" event for students who did not already own a multi needle machine and had never experienced one before. ***** signed her mother up  for the event. We discovered the morning of the first day of the event that *****'s mother was participating in the event to learn how to use *****'s machine that she had purchased at another store at a lower price to help ***** with her embroidery business and LEARN how to use the machine. The event was clearly marketed as a "try before you buy" and not as a "Learn how to use your machine". AVS provides full support and training for machines purchased in our store as ***** has experienced with her first machine purchase approximately 7 years ago. She chose to make her next purchase at another store and that is where she needs to go for support on that product. I called ***** and informed her that her mom was not qualified to participate in this event. ***** told me to go tell her mom to leave. I said no, I would never embarrass a person like that. I informed ***** that her mom could stay the rest of the day and complete the two projects and I would feed her lunch but a full refund would and was given to ***** since she was not able to attend the second day. This was a limited seating with only a certain amount of $15,000 machines available to us to provide for this event. We needed to keep as many spaces available for students who fit the criteria of the event as advertised. 

     

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