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Business Profile

Tree Services

West Coast Arborists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A two man crew left a large orange cone to hold the gate open and they were definitely there for at least an hour, but that doesn't really matter: what matters is that they left our gate open and unattended for any amount of time and a theft occurred.They initially admitted fault and apologized, then the owner (I think) came out and spoke pretty dismissively to me. The last I heard their claims ***** would reach out to me, but they never did.Stolen Stuff * Yeti Cooler - 250 * LL Bean Backpack - 70 * Kickboard - 25 * Collapsible Rolling Cart - ****** * Swim cap - $20 * Goggles - ***** * Reusable grocery totes - 82 * Assorted tools - honestly no idea * Plastic bin - 30 * Sawhorses - 100

    Business Response

    Date: 06/27/2024

    Good afternoon, *******

    We have completed our investigation of claim 21825765 and have accepted 50% liability for the incident. A settlement check has been issued to Ms. ************************* today 6/26/24 at *************************************************************************************************. Issues has been resolved. 

     

    If you have any further questions, please do not hesitate to contact us.

     

    Thank you.

     

     

    ********************* | Claims Coordinator  

    West Coast Arborists, Inc.

    A TCIA-ACCREDITED COMPANY CA-058

    ************** office | ************** cell | ************** fax

    ***************** | www.wcainc.com

    Tree **** Professionals Serving Communities Who **** About Trees

West Coast Arborists is NOT a BBB Accredited Business.

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